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--- faq:email:why-outlook-skip-downloading-some-of-my-emails-pop3 [2024/12/06 17:18] – [3. Consider using IMAP] vikki
+++ faq:email:why-outlook-skip-downloading-some-of-my-emails-pop3 [2025/02/26 09:37] (current) – [6. Create a new Outlook profile] vikki
@@ Line 18: / Line 18: @@
 ==== 3. Review Email Rules in Outlook ====
 At times, Outlook may have already downloaded the email but moved it to another folder due to rules that are configured in your account. These rules can automatically sort, move, or delete emails based on certain conditions like sender or subject.\\
-To check if any rules are affecting your emails, go to **File > Manage Rules & Alerts** in Outlook. To see more details about this feature, visit: [[https://support.microsoft.com/en-us/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59#PickTab=Classic_Outlook|Manage email messages by using rules in Outlook]]
+To check if any rules are affecting your emails, go to **File > Manage Rules & Alerts** in Outlook. For more details, please see: [[https://support.microsoft.com/en-us/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59#PickTab=Classic_Outlook|Manage email messages by using rules in Outlook]]
-==== 4. Check Anti-Virus or Firewall Settings ====
+==== 4. Check Anti-Virus (Quarantine) ====
-Sometimes, security software such as antivirus programs or firewalls can block email downloads, especially if attachments are included or if the software mistakenly flags the emails as spam.\\
+If emails are not being downloaded or appear missing in Outlook, it is possible that your anti-virus software has quarantined them. This can happen if the email contains URL links, unusual attachments, or content that the anti-virus flags as potentially harmful.\\
-Temporarily disable your antivirus or firewall software and check if the missing emails appear in Outlook. If they do, you may need to adjust the settings of your antivirus to allow email downloads.
+Check the Quarantine Folder in your antivirus software to see if the missing emails are there. Additionally, review the anti-virus settings to ensure emails are not being blocked unnecessarily.
-==== 5. Consider using IMAP ====
+==== 5. Disable conflicting add-ins ====
+Certain add-ins may interfere with email downloads, causing Outlook to skip messages. Disabling unnecessary add-ins and restarting Outlook can help identify and resolve conflicts.\\
+For more about Outlook add-ins, please see: [[https://support.microsoft.com/en-us/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8|Use add-ins in Outlook by Microsoft]]
+==== 6. Create a new Outlook profile ====
+A corrupted Outlook profile may prevent emails from downloading.\\
+Creating a new profile and reconfiguring the email account can help resolve the issue.\\
+For more details, please visit: [[https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d|Create an Outlook profile by Microsoft]]
+==== 7. Run the Inbox Repair Tool (scanpst.exe) ====
+If your Outlook data file (PST) is damaged, it can lead to various issues, including incomplete downloads.\\
+To repair corrupted PST files, you can use scanpst.exe.\\
+For more details, please see: [[https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253|Repair Outlook Data Files (.pst and .ost) by Microsoft]]
+==== 8. Consider using IMAP ====
 For a more reliable experience, [[faq:email:switch_pop3_to_imap_ms_outlook|switching to IMAP]] is a good option. IMAP keeps track of emails and their download status on the server itself, minimizing the risk of missed downloads due to client-side issues.

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