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--- faq:email:why-outlook-skip-downloading-some-of-my-emails-pop3 [2024/12/06 17:30] – [4. Check Anti-Virus or Firewall Settings] vikki
+++ faq:email:why-outlook-skip-downloading-some-of-my-emails-pop3 [2025/02/26 09:37] (current) – [6. Create a new Outlook profile] vikki
@@ Line 21: / Line 21: @@
 ==== 4. Check Anti-Virus (Quarantine) ====
-If emails are not being downloaded or appear missing in Outlook, it is possible that your anti-virus software has quarantined them. This can happen if the email contains URL links, unusual attachments, or content that the anti-virus flags as potentially harmful. Check the Quarantine Folder in your antivirus software to see if the missing emails are there. Additionally, you can review the anti-virus settings to ensure emails are not being blocked unnecessarily.
+If emails are not being downloaded or appear missing in Outlook, it is possible that your anti-virus software has quarantined them. This can happen if the email contains URL links, unusual attachments, or content that the anti-virus flags as potentially harmful.\\
+Check the Quarantine Folder in your antivirus software to see if the missing emails are there. Additionally, review the anti-virus settings to ensure emails are not being blocked unnecessarily.
+==== 5. Disable conflicting add-ins ====
+Certain add-ins may interfere with email downloads, causing Outlook to skip messages. Disabling unnecessary add-ins and restarting Outlook can help identify and resolve conflicts.\\
+For more about Outlook add-ins, please see: [[https://support.microsoft.com/en-us/office/use-add-ins-in-outlook-1ee261f9-49bf-4ba6-b3e2-2ba7bcab64c8|Use add-ins in Outlook by Microsoft]]
-==== 5. Consider using IMAP ====
+==== 6. Create a new Outlook profile ====
+A corrupted Outlook profile may prevent emails from downloading.\\
+Creating a new profile and reconfiguring the email account can help resolve the issue.\\
+For more details, please visit: [[https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d|Create an Outlook profile by Microsoft]]
+==== 7. Run the Inbox Repair Tool (scanpst.exe) ====
+If your Outlook data file (PST) is damaged, it can lead to various issues, including incomplete downloads.\\
+To repair corrupted PST files, you can use scanpst.exe.\\
+For more details, please see: [[https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253|Repair Outlook Data Files (.pst and .ost) by Microsoft]]
+==== 8. Consider using IMAP ====
 For a more reliable experience, [[faq:email:switch_pop3_to_imap_ms_outlook|switching to IMAP]] is a good option. IMAP keeps track of emails and their download status on the server itself, minimizing the risk of missed downloads due to client-side issues.

AGNX

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