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faq:email:finding_missing_emails [2019/05/17 14:47] – [Possible Cause 5: An email rule is moving your emails automatically to specific folders] netiaraja | faq:email:finding_missing_emails [2020/01/03 12:22] – ziyu | ||
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==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== | ==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== | ||
- | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, pulling them off and remove | + | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, thus, pulling them off and removing them from the server. |
**Solution: | **Solution: | ||
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==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== | ==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== | ||
- | Have you configured any email rules that will automatically drop your emails to specific folder? if so, you email could be filtered and dropped into some other folder other than your Inbox folder. | + | Have you configured any email rules that will automatically drop your emails to a specific folder? if so, your email could be filtered and dropped into some other folder other than your Inbox folder. |
**Solution: | **Solution: | ||
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==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== | ==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== | ||
- | Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq: | + | Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq: |
**Solution: | **Solution: | ||
- | If you're accessing emails through webmail, if you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it and add the external sender email address into your Address Book.\\ | + | If you're accessing emails through webmail |
If you're accessing emails through mail client using IMAP, [[faq: | If you're accessing emails through mail client using IMAP, [[faq: |