This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revisionLast revisionBoth sides next revision | ||
faq:email:outlook_sending_duplicated_emails [2023/04/06 16:13] – vikki | faq:email:outlook_sending_duplicated_emails [2023/04/06 16:15] – [Why is my Outlook sending duplicated copies of email to recipients?] vikki | ||
---|---|---|---|
Line 4: | Line 4: | ||
====== Why is my Outlook sending duplicated copies of email to recipients? ====== | ====== Why is my Outlook sending duplicated copies of email to recipients? ====== | ||
- | **Question: My recipients have been receiving multiple same copies of email that I have sent using Ms Outlook. What should I do?** | + | **Question: My recipients have been receiving multiple same copies of email that I sent using Ms Outlook. What should I do?** |
There are several possible reasons that could cause your Outlook to send duplicated copies of the same email: | There are several possible reasons that could cause your Outlook to send duplicated copies of the same email: | ||
- | ==== 1. Unstable/ | + | ===== 1. Unstable/ |
Many times that duplicated email issue is caused by poor Internet connection or stuck sessions. Restart both your device and Internet modem/ | Many times that duplicated email issue is caused by poor Internet connection or stuck sessions. Restart both your device and Internet modem/ | ||
If restarting the Internet modem/ | If restarting the Internet modem/ | ||
- | ==== 2. There are stuck emails at your Outbox ==== | + | ===== 2. There are stuck emails at your Outbox |
Make sure to remove all emails that are stuck at the Outbox as it would cause the Outlook to keep attempting to send the same batch of emails. | Make sure to remove all emails that are stuck at the Outbox as it would cause the Outlook to keep attempting to send the same batch of emails. | ||
- | ==== 3. Anti-virus scanner is interrupting email delivery ==== | + | ===== 3. Anti-virus scanner is interrupting email delivery |
If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | If you have an antivirus program running on your device, try disabling it as it may be interfering with the connection between Ms Outlook and the email server. | ||
If your Outlook is integrated with a virus scanner add-in, you may also want to try disabling it to see if it is the cause of issue. | If your Outlook is integrated with a virus scanner add-in, you may also want to try disabling it to see if it is the cause of issue. | ||
- | ==== 4. Short send/ | + | ===== 4. Short send/ |
The send/ | The send/ | ||
It is recommended to use the default interval (i.e. 30 minutes) or not less than 10 minutes. You may refer to [[https:// | It is recommended to use the default interval (i.e. 30 minutes) or not less than 10 minutes. You may refer to [[https:// | ||
- | ==== 5. Incorrect email settings ==== | + | ===== 5. Incorrect email settings |
Make sure that the email setting in your Ms Outlook is correct. You may refer to the following guides: | Make sure that the email setting in your Ms Outlook is correct. You may refer to the following guides: | ||
* [[faq: | * [[faq: |