AGNX

Wiki

User Tools

Site Tools

Trace:
faq:email:switch_pop3_to_imap_ms_outlook

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
Next revisionBoth sides next revision
faq:email:switch_pop3_to_imap_ms_outlook [2021/04/19 13:51] – atikahfaq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:22] – [Step 3: Set up your account with IMAP] vikki
Line 1: Line 1:
 +[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **How to 'switch' POP3 to IMAP mail account in Microsoft Outlook**
 +
 ====== How to 'switch' POP3 to IMAP mail account in Microsoft Outlook ====== ====== How to 'switch' POP3 to IMAP mail account in Microsoft Outlook ======
  
-If you wish to switch your POP3 mail account to IMAP, you may refer to the following steps:+POP3 protocol only downloads emails from your webmail's Inbox and does not sync emails across multiple devices. Thus, if you wish to access your emails anytime from several devices, you should consider using IMAP instead. 
 + 
 +Switching from POP3 to IMAP is easy with the following steps: 
 + 
 +1. Make a local backup on your emails\\  
 +2. Remove your POP3 account\\  
 +3. Set up your account with IMAP\\ 
 +4. Move old emails to your IMAP account (optional) 
 + 
 + 
 +---- 
 + 
 +===== Step 1: Make a local backup on your emails ===== 
 + 
 +Firstly, it is recommended to back up your emails before making the switch. You may refer to [[https://support.office.com/article/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91|Microsoft Guide: Export or backup email, contacts, and calendar to an Outlook .pst file]] for more details, or follow the steps below: 
 + 
 +1.  On your Outlook, go to **File**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:1.jpg|}}| 
 + 
 +2. Then, select **Open & Export** and **Import/Export**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:2.jpg|}}| 
 + 
 +3. Choose **Export to a file** and click **Next**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:3.jpg|}}| 
 + 
 +4. Next, choose **Outlook Data File (.pst)** and click **Next**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:4.jpg|}}| 
 + 
 +5. Select your mail account and make sure to tick the **"Include subfolders"** option. Then, click **Next**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:5.jpg|}}| 
 + 
 +6. You may click **Browse** to select a location to save the backup file. Then, click **Finish**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:6.jpg|}}| 
 + 
 +7. Fill in the password for your email backup file and click **OK**. 
 + 
 +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:7.jpg|}}|
  
-==== Backup your email ====+8. Your emails will be saved as a pst file in the selected folder location.
  
-First, you must backup your emails to prevent any email loss during the process by referring the steps below:+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:8b.jpg|}}|
  
-1.  Open Microsoft Outlook. Then, go to **[File]**. 
  
-{{:faq:email:poptoimap1.png?800|}}+----
  
-2. Next, go to **[Open & Export]** and **[Import/Export]**.+===== Step 2: Remove your POP3 account =====
  
-{{:faq:email:poptoimap2.png?800|}} 
  
-3. Choose **[Export to a file]** and click **[Next]**.+After your emails have been backed up, you can proceed to remove your POP3 mail account.\\  
 +Note that your POP3 emails will not be deleted when you remove the POP3 connection as they are stored locally on your computer.
  
-{{:faq:email:poptoimap3.png?600|}} 
  
-4. Create the **[Outlook Data File (.pst)]** and click **[Next]**.+Below are the steps to remove the POP3 account:
  
-{{:faq:email:poptoimap4.png?600|}}+1. Go to **File**.
  
-5. Select your mail account and tick the **[Include subfolders]** option. Then, click **[Next]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:8.jpg|}}|
  
-{{:faq:email:poptoimap5.png?600|}}+2. Select **Account Settings** > **Account Settings...**.
  
-6. You may click **[Browse]** and type the file’s name. Or, you can just use the ‘backup.pst’ file. You can select ‘Replace duplicates with items exported’ and proceed to **[Finish]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:9.jpg|}}|
  
-{{:faq:email:poptoimap6.png?600|}}+3. Select your POP3 mail account and click **Remove**.
  
-7. Fill in the password for your backup emails then click **[OK]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:10.jpg|}}|
  
-{{:faq:email:poptoimap7.png?400|}}+4. A warning message will be displayed. Click **Yes** to continue. 
  
-8. To open the backup emails, you can go to **[File]** > **[Open & Export]** > **[Open Outlook Data File]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:11.jpg|}}|
  
-{{:faq:email:poptoimap8.png?800|}}+5. Once the POP3 account is removed, close the window.
  
-9. Select your backup emails file and click **[OK]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:12.jpg|}}|
  
-{{:faq:email:poptoimap9.01.png?600|}} 
  
-10. Fill in the password then click **[OK]**.+----
  
-{{:faq:email:poptoimap9.1.png?400|}} 
  
-11. Here, you can check and compare the emails in your backup file (Outlook Data File) and your original mail account.+===== Step 3: Set up your account with IMAP =====
  
-{{:faq:email:poptoimap10.png?800|}} 
  
-==== Remove your POP3 mail account ====+You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the steps below. 
  
-After your emails have been backup, you can proceed to remove the POP3 mail account. Below are the steps involve to remove your account:+Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq:email:mail_setup_ms_outlook_imap|manual setup guide]].
  
-1. Go to **[File]** > **[Account Settings]** > **[Account Settings]**.+1. Go to **File**.
  
-{{:faq:email:poptoimap11.png?800|}}+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:13.jpg|}}|
  
-2. Select your mail account and click **[Remove]**.+2. Click **Add Account**.
  
-{{:faq:email:poptoimap12.png?600|}}+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:14.jpg|}}|
  
-3. Click on **[Yes]** to continue. +3.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**.
  
-{{:faq:email:poptoimap13.png?600|}}+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:15.jpg|}}|
  
-4. You may choose to close both mail account (backup and the previous POP3 mail account) by right-click on the accounts and select **[Close]**.+4. Proceed by selecting **IMAP**.
  
-{{:faq:email:poptoimap14.png?400 |}} +|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:16.jpg|}}|
-{{:faq:email:poptoimap15.png?400|}}+
  
-==== Add your IMAP account ====+5. Please fill in these details in the IMAP Account Settings:
  
-You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the link below:+^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| 
 +^Port (incoming)|**993**| 
 +^Encryption method|**SSL/TLS**| 
 +^Require logon using Secure Password Authentication (SPA)|Leave untick| 
 +^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| 
 +^Port (outgoing)|**465**| 
 +^Encryption method|**SSL/TLS**| 
 +^Require logon using Secure Password Authentication (SPA)|Leave untick|
  
-[[faq:email:mail_setup_ms_outlook_secure_imap|Email Setup Guide: Microsoft Outlook (Secure IMAP)]]+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:17.jpg|}}|
  
 +Click **Next** to continue.
  
 +6. Then, enter your email account's password and proceed with **Connect**.
  
-==== Restore your mailbox ====+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:18.jpg|}}|
  
-Please note that you must make sure that your email storage is sufficient to store all your emails if you want to move the backup emails in your new IMAP account. The following steps will guide you to restore your backup emails:+7. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup.
  
-1. Go to **[File]** > **[Open & Export]** > **[Import/Export]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:19.jpg|}}|
  
-{{:faq:email:poptoimap23.png?600|}}+8. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account.
  
-2. Choose ‘Import from another program or file’ and click **[Next]**.+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:20.jpg|}}|
  
-{{:faq:email:poptoimap24.png?600|}}+Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous POP3 account.\\  
 +If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[#step_4move_old_emails_to_your_imap_account_optional|Step 4]] below.
  
-3. Select ‘Outlook Data File (.pst) and click **[Next]**.+----
  
-{{:faq:email:poptoimap25.png?600|}} 
  
-4. Click **[Browse]** to choose your backup email file. Select ‘ Replace duplicates with items imported’ and click **[Next]**.+===== Step 4: Move old emails to your IMAP account (optional) =====
  
-{{:faq:email:poptoimap26.png?600|}}+You may skip this step if you want to keep the old emails from the previous POP3 profile on your device locally.\\  
 +Follow through the steps below if you want to upload and sync the old emails to the server and make them available across all devices using IMAP. 
  
-5. Type the password for the backup email file and click **[OK]**.+Before you proceed, please make sure your email quota is sufficient to contain all emails.\\ 
  
-{{:faq:email:poptoimap27.png?400|}}+1. Select the new folder that you have created in your POP3 account such as "Old Inbox" and "Old Sent". Then, drag and drop it under the IMAP folder. By doing this, you can separate the folder for new and old backup emails.
  
-6. Select the folder to import from and ‘Include subfolders’. If you want your emails to be imported to the same folder as the current IMAP account, you may select ‘Import items into the same folder in:’ and choose your current mail account. Finally, click on **[Finish]**.+{{:faq:email:addpoptoimap5.png?800|}}
  
-{{:faq:email:poptoimap28.png?600|}}+2. Repeat the step for all of the folders. After you have finished moving the emails, you may close the POP3 account by right-click on the account and select **[Close]**.
  
-7. All the backup emails should be imported to your current IMAP mail account and will be synchronised to your server's mailboxes.+{{:faq:email:poptoimap14.png?400|}}  
  
 +You may expect longer synchronisation time in Microsoft Outlook if you have larger folder's size.
  
  
faq/email/switch_pop3_to_imap_ms_outlook.txt · Last modified: 2022/11/15 18:31 by vikki

Page Tools

Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki