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faq:email:troubleshooting_unreceived_email_on_webmail [2023/10/04 11:16] – vikkifaq:email:troubleshooting_unreceived_email_on_webmail [2023/10/05 10:10] – vikki
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-===== 3. Check email rules =====+===== 3. Check your email space =====
  
-If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. +Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space.
  
-|{{:faq:email:webmail:troubleshooting_unreceived_email:3.jpg|}}|+|{{:faq:email:webmail:troubleshooting_unreceived_email:5.jpg|}}|
  
  
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-===== 5. Check your email space =====+===== 5. Check email rules =====
  
-Another possible reason why you may not receive an email is that your email storage space is already full. In such case, you will need to free up space by deleting unnecessary emails to ensure that your email account can receive new messages, or request your avomaster/voadmin to increase your email space.+If you have configured Rules to filter emails to specific folders based on defined keywords, you may want to go through the rules you have created. See if any rules that may have caused the expecting email to another folder, and locate it on the related folder. 
  
-|{{:faq:email:webmail:troubleshooting_unreceived_email:5.jpg|}}|+|{{:faq:email:webmail:troubleshooting_unreceived_email:3.jpg|}}| 
 + 
 + 
 +===== 6. Check Global Email Rules ===== 
 +Please request your avomaster or voadmin to access the [[faq:email:global_mail_rules_configuration|Global Email Rules]] and check if your sender's email address (or domain) has been mistakenly blocked. Remove all rules that may be blocking the sender's email.
  
  
-===== 6. Report the issue to helpdesk ===== +===== 7. Report the issue to helpdesk ===== 
-If you have gone through step 1 to 5 and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com to further investigate the matter.+If you have gone through step 1 to 6 and still could not locate or receive a sender's email, please contact helpdesk@lookafter.com to further investigate the matter.
  
 Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email. Kindly provide the details such as the sender email address, date and time of email sent, SMTP delivery log from the sender's email provider (if possible) for our team to trace the email.
  
faq/email/troubleshooting_unreceived_email_on_webmail.txt · Last modified: 2023/10/05 10:11 by vikki

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