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faq:email:why_email_received_is_corrupted_with_partial_content_or_duplicated [2019/05/24 11:08] – netiaraja | faq:email:why_email_received_is_corrupted_with_partial_content_or_duplicated [2022/03/07 12:40] – vikki | ||
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====== Why am I getting partial email, and sometime duplicated copy of the same email? ====== | ====== Why am I getting partial email, and sometime duplicated copy of the same email? ====== | ||
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This has something to do with the communication between mail servers (SMTP).\\ | This has something to do with the communication between mail servers (SMTP).\\ | ||
- | When the sender mail server attempted to deliver the email over to Afteroffice | + | When the sender mail server attempted to deliver the email over to Lookafter |
- | Afteroffice Mail server engineer will decide to take this further by capturing these incomplete emails, and deliver to our customer account anyway. By doing this, the customer will know that the email has arrived in-time, although corrupted, and serve as an early alert on the email exchange process.\\ | + | Lookafter mail server engineer will decide to take this further by capturing these incomplete emails, and deliver to our customer account anyway. By doing this, the customer will know that the email has arrived in-time, although corrupted, and serve as an early alert on the email exchange process.\\ |
- | The recipient of the email, in this case, Afteroffice's customer, will be likely getting copies of the same email as the sender mail server will attempt to resend the email again, sometimes over a period of 48 hours.\\ | + | The recipient of the email, in this case, Lookafter's customer, will be likely getting copies of the same email as the sender mail server will attempt to resend the email again, sometimes over a period of 48 hours.\\ |
It is rather annoying if the email carries large attachments and recipient is getting multiple copies of it.\\ | It is rather annoying if the email carries large attachments and recipient is getting multiple copies of it.\\ | ||
- | You can always login with the browser, go to Mail and remove the unwanted/ | + | You can always login to the webmail |
In some cases, this affects small emails too (without any attachments). When the quality of the network has degraded to a certain level, it affects emails of all sizes.\\ | In some cases, this affects small emails too (without any attachments). When the quality of the network has degraded to a certain level, it affects emails of all sizes.\\ | ||
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Also, since the email that you sent out is utilizing the same SMTP channel, your outgoing email gets the same " | Also, since the email that you sent out is utilizing the same SMTP channel, your outgoing email gets the same " | ||
- | This is why you are getting more corrupted email, incomplete email over other service provider when you host your email service with Afteroffice.\\ | + | This is why you are getting more corrupted email, incomplete email over other service provider when you host your email service with Lookafter.\\ |
What more to be expected:\\ | What more to be expected:\\ | ||
- | Afteroffice | + | Lookafter |
Also, there will be some indications on the email when it was transmitted partially, to avoid confusion over the issue. | Also, there will be some indications on the email when it was transmitted partially, to avoid confusion over the issue. |