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faq:email:why_email_received_is_corrupted_with_partial_content_or_duplicated [2019/05/24 11:08] – netiaraja | faq:email:why_email_received_is_corrupted_with_partial_content_or_duplicated [2022/03/07 13:08] (current) – [Why am I getting partial email, and sometime duplicated copy of the same email?] vikki | ||
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====== Why am I getting partial email, and sometime duplicated copy of the same email? ====== | ====== Why am I getting partial email, and sometime duplicated copy of the same email? ====== | ||
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This has something to do with the communication between mail servers (SMTP).\\ | This has something to do with the communication between mail servers (SMTP).\\ | ||
- | When the sender mail server attempted to deliver the email over to Afteroffice mail server, the email delivery could be failed halfway due to sudden drop on the network quality, or some interruptions in between. At this stage, the email is likely be incomplete and should be ignored by the recipient server, in this case, Afteroffice Mail server.\\ | ||
- | Afteroffice Mail server | + | When the sender mail server |
- | The recipient of the email, in this case, Afteroffice's customer, will be likely getting copies of the same email as the sender mail server will attempt to resend the email again, sometimes over a period of 48 hours.\\ | + | |
+ | Nevertheless, | ||
+ | The recipient of the email, in this case, Lookafter's customer, will be likely getting copies of the same email as the sender mail server will attempt to resend the email again, sometimes over a period of 48 hours.\\ | ||
It is rather annoying if the email carries large attachments and recipient is getting multiple copies of it.\\ | It is rather annoying if the email carries large attachments and recipient is getting multiple copies of it.\\ | ||
- | You can always login with the browser, go to Mail and remove the unwanted/ | + | You can always login to the webmail via the browser, go to Email and remove the unwanted/ |
In some cases, this affects small emails too (without any attachments). When the quality of the network has degraded to a certain level, it affects emails of all sizes.\\ | In some cases, this affects small emails too (without any attachments). When the quality of the network has degraded to a certain level, it affects emails of all sizes.\\ | ||
However, such issue normally would last for a day or two in general, and only affecting specific sender and logistics.\\ | However, such issue normally would last for a day or two in general, and only affecting specific sender and logistics.\\ | ||
- | Also, since the email that you sent out is utilizing the same SMTP channel, your outgoing email gets the same " | + | Also, since the email that you sent out is utilizing the same SMTP channel, your outgoing email gets the same " |
- | This is why you are getting more corrupted email, incomplete email over other service provider when you host your email service with Afteroffice.\\ | + | If you do not want to receive such duplicated/ |
- | What more to be expected:\\ | ||
- | Afteroffice engineer is working on a way for customer to have this special handling OFF by demand. To follow the usual industrial standard on discarding partial email.\\ | ||
- | Also, there will be some indications on the email when it was transmitted partially, to avoid confusion over the issue. |