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faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/04 18:17] – vikki | faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/05 09:10] – [2. "Pass" the sender's domain or email address with Global Email Rules] vikki | ||
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Important emails can sometimes end up in your Junk folder due to various reasons: | Important emails can sometimes end up in your Junk folder due to various reasons: | ||
- | * **The subject line or body of the email contains spam trigger words.** When an email is received, an analysis on the email message | + | * **The subject line or body of the email contains spam trigger words.** When an email is received, |
* **The email fails an authentication check.** Lookafter mail server checks for email authentication using SPF (Sender Policy Framework) by verifying whether the sending mail server is authorized to send email on behalf of the domain listed in the email' | * **The email fails an authentication check.** Lookafter mail server checks for email authentication using SPF (Sender Policy Framework) by verifying whether the sending mail server is authorized to send email on behalf of the domain listed in the email' | ||
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* **The sender' | * **The sender' | ||
- | * **The email content triggers a keyword in your [[faq: | + | * **The email content triggers a keyword in your [[faq: |
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Adding a sender to your address book can ensure that their emails land in your Inbox. Here's the guide to [[faq: | Adding a sender to your address book can ensure that their emails land in your Inbox. Here's the guide to [[faq: | ||
- | Please also ensure that the " | + | Please also ensure that the " |
{{: | {{: | ||
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==== 2. " | ==== 2. " | ||
- | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules. | + | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules, so that their emails can always be received by your users in the Inbox. |
+ | |||
+ | Remember to remove any //block// or //junk// lines associated to the sender' | ||
Please refer to [[faq: | Please refer to [[faq: | ||
- | You need to be a voadmin user or login as Avomaster to configure this setting.\\ \\ | + | <fc # |
==== 3. Adjust the sensitivity level of Junk Filtering ==== | ==== 3. Adjust the sensitivity level of Junk Filtering ==== | ||
- | An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email is classified | + | An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email will be marked |
- | Assume | + | To further explain with an example: assume |
While the default Junk Filtering sensitivity level is 5.0, you can adjust it based on your preference.\\ | While the default Junk Filtering sensitivity level is 5.0, you can adjust it based on your preference.\\ | ||
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==== 5. Inform your sender to properly configure SPF ==== | ==== 5. Inform your sender to properly configure SPF ==== | ||
- | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject email outright. Thus, we strongly advise senders to configure their domain’s SPF records correctly to ensure seamless email communication. | + | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject |