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faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/04 18:20] – [1. Add important senders to your address book] vikki | faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/05 09:07] – [2. "Pass" the sender's domain or email address with Global Email Rules] vikki | ||
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Adding a sender to your address book can ensure that their emails land in your Inbox. Here's the guide to [[faq: | Adding a sender to your address book can ensure that their emails land in your Inbox. Here's the guide to [[faq: | ||
- | Please also ensure that the " | + | Please also ensure that the " |
{{: | {{: | ||
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==== 2. " | ==== 2. " | ||
- | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules. | + | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules, so that their emails can always be received by your users in the Inbox. |
+ | |||
+ | As the email rules are processed from top to bottom, make sure you remove the //block// or //junk// line associated to the sender' | ||
Please refer to [[faq: | Please refer to [[faq: | ||
- | You need to be a voadmin user or login as Avomaster to configure this setting.\\ \\ | + | <fc # |
==== 3. Adjust the sensitivity level of Junk Filtering ==== | ==== 3. Adjust the sensitivity level of Junk Filtering ==== | ||
- | An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email is classified | + | An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email will be marked |
- | Assume | + | To further explain with an example: assume |
While the default Junk Filtering sensitivity level is 5.0, you can adjust it based on your preference.\\ | While the default Junk Filtering sensitivity level is 5.0, you can adjust it based on your preference.\\ | ||
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==== 5. Inform your sender to properly configure SPF ==== | ==== 5. Inform your sender to properly configure SPF ==== | ||
- | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject email outright. Thus, we strongly advise senders to configure their domain’s SPF records correctly to ensure seamless email communication. | + | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject |