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faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/04 18:27] – [3. Adjust the sensitivity level of Junk Filtering] vikki | faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/05 09:10] – [2. "Pass" the sender's domain or email address with Global Email Rules] vikki | ||
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==== 2. " | ==== 2. " | ||
- | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules, so that their emails can always be received by your users in the Inbox. | + | If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules, so that their emails can always be received by your users in the Inbox. |
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+ | Remember to remove any //block// or //junk// lines associated to the sender' | ||
Please refer to [[faq: | Please refer to [[faq: | ||
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==== 5. Inform your sender to properly configure SPF ==== | ==== 5. Inform your sender to properly configure SPF ==== | ||
- | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject email outright. Thus, we strongly advise senders to configure their domain’s SPF records correctly to ensure seamless email communication. | + | Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject |