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faq:profile:how_to_reset_password_for_my_account [2022/04/06 12:26] – vikki | faq:profile:how_to_reset_password_for_my_account [2022/04/19 11:40] – vikki | ||
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- | ---- | + | To reset your account password, please follow the steps below: |
+ | 1. Go to your Staff Login page or [[https:// | ||
- | ===== Reset Account Password ===== | + | |{{: |
- | To reset your account password, please follow | + | |
+ | //Note:// Some login screen may use "Lost your password" | ||
+ | |||
+ | 2. Enter your email address into the given field and click **Request**. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | |||
+ | 3. If you see the following screen, make sure your email address is filled correctly, and click **Request** again. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 4. The reset password link will be sent to your alternate email. | ||
+ | |||
+ | |{{: | ||
+ | |||
+ | 5. Now, access your alternate email account | ||
- | - On your login page, click on the **Login** button.\\ {{: | + | |{{: |
- | - You will see the error "Login is incorrect" | + | |
- | - On " | + | |
- | - A reset password request confirmation is sent to your alternate email.\\ {{: | + | |
- | Or: | + | 6. You will see the following screen. To view the new password through |
- | - On your login page, click on the **Forgot | + | In this example, we will go with the first option. Click **Reset Password Now** to proceed. |
- | - On " | + | |
- | - A reset password request confirmation is sent to your alternate email.\\ {{: | + | |
- | ----- | + | |{{: |
- | ===== Getting the Password from the Password Reset Email ===== | + | 7. The new password will be displayed on your browser. You can now login with this new password. |
+ | |{{: | ||
- | Upon receiving the email on your alternate email: | + | Once you have logged in, you are advised |
- | - Click on the link to confirm | + | Find out more: [[faq: |
- | - Click **Reset Password Now**.\\ {{: | + | |
- | - The new password will be displayed on your browser.\\ {{: | + |