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--- faq:profile [2015/03/09 17:31] – [How to login from other countries with SAP?] vikki
+++ faq:profile [2021/10/11 13:34] – atikah
@@ Line 1: / Line 1: @@
-[[:faq|FAQ]] / [[faq:profile|Profile FAQ]]
+[[:start|Home]] > [[:faq|FAQ]] > **Users**
-======= PROFILE FAQ =======
+======= USERS & PROFILE =======
 \\
-This document lists the FAQ on Virtual Office (VO) user account's profile and individual settings.\\
+This document lists the questions and answers related to user's individual profile and settings.
-**Jump to a topic:**
+------------------------------------------------------------------------------------
-  * [[#alternate_email|Alternate Email]]
-  * [[#how_to_change_my_password|How to change my password?]]
-  * [[#how_to_reset_retrieve_password_for_my_account|How to reset/retrieve password for my account?]]
-  * [[#can_i_change_the_display_language_on_my_vo_account_portal|Can I change the display language on my VO account portal?]]
-  * [[#how_to_login_from_other_countries_with_sap|How to login from other countries with SAP?]]
+  * [[faq:profile:how_to_change_my_password_account|How to change my account password?]]
--------------------------------------------------------------------------------------
+  * [[faq:profile:how_to_reset_password_for_my_account|How to reset password for my account?]]
-===== Alternate Email =====
+  * [[faq:profile:how_to_protect_your_vo_accounts_from_being_compromised|How to protect your VO Accounts from being compromised?]]
+  * [[faq:profile:how_to_guard_password|How do I guard my password?]]
-An **Alternate Email** is any email address other than your VO email address (e.g. david@lookafter.com). It can be your secondary or personal email address, such as <name>@gmail.com, <name>@live.com, etc.\\
+  * [[faq:profile:what_is_an_alternate_email|What is an alternate email?]]
+  * [[faq:profile:how_do_i_change_the_display_lang_date_time_format_on_my_vo_account_portal|How do I adjust the display language/time zone/time format/date format on my VO account portal?]]
-=== A way to recover your VO account password ===
+  * [[faq:profile:how_to_view_space_allocated|How to view the space remaining on your VO account?]]
-You can add an alternate email address to your VO account and use them to recover your account password.\\
+  * [[faq:profile:how_do_i_set/change my avatar|How do I set/change my avatar?]]
-If you happen to forget your VO account password or your account becomes compromised, you can request for a password reset and the confirmation link will be sent to the alternate email. ([[faq:profile:reset_user_account_password|How to reset account password?]])\\
+  * [[faq:profile:how_to_login_from_other_countries_with_sap|How to login from other countries with SAP?]]
+  * [[faq:profile:how_to_fix_if_i_cant_access_webmail|How to fix if I can't access to webmail]]
-=== Adding alternate email address ===
+  * [[faq:profile:take_screenshot_pc:How to take a screenshot on PC]]
-To define your alternate email address, login to your VO account, go to **Profile -> Email -> General**.\\
+  * [[faq:profile:how_to_install_root_cert_WindowsXP_7|How to install the new root certificate for Windows 7?]]
-Key in the email address on the given field under **Alternate email**.\\
-Click **Update** to save your setting.\\
-{{:faq:profile:user_reset_pwd:01.png?nolink|}}\\
-\\
-[ [[#top|Go to top of page]] ]
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-===== How to change my password? =====
-Login to your VO account, go to **Profile -> Password**.\\
-Re-enter your current password in "Current Password" field and enter the new password in the required column and click "Update". Your password will be updated immediately.\\
-Log out and login again with the new password.\\
-If you are using mail clients such as MS Outlook and would also like to change the password of your account in your mail client, please refer [[faq:email:email_clients_and_mobile:how_to_change_password_on_your_mail_clients|here]].
-\\
-[ [[#top|Go to top of page]] ]
--------------------------------------------------------------------------------------
-===== How to reset/retrieve password for my account? =====
-To reset your account password, directly click on the **Login** button without inserting any login id or password on the login page. You will see the error "Login is incorrect". Here, click **Reset Password**.\\
-On "Password Reset Request", key in your full email address. Click **Request**.\\
-For a step-by-step detailed guide please refer to: [[faq:profile:reset_user_account_password|Reset User Account Password]]
-\\
-[ [[#top|Go to top of page]] ]
--------------------------------------------------------------------------------------
-===== Can I change the display language on my VO account portal? =====
-Yes.\\
-On your account, go to **Profile -> Appearance**.\\
-On **Language**, select and change to your desired language. Click **Update** to save your setting.\\
-Current available languages are English (default), Simplified Chinese and Traditional Chinese.
-\\
-[ [[#top|Go to top of page]] ]
---------------------------
-===== How to login from other countries with SAP? =====
-To enable your account to login from other countries, please set your SAP ([[news:sap|Suspicious Access Prevention]]) settings before you travel out of the country.
-To do so,
-  - Login to your account and go to **Profile**.
-  - Select **Suspicious Access Prevention**.\\ {{:faq:profile:sap:user1.png?nolink|}}
-  - Check the checkboxes of the countries that you wish to login your account from.\\ {{:faq:profile:sap:user2.png?nolink|}}
-  - Scroll down and click {{:faq:profile:sap:user-3.png?nolink|}} to save.
-If you are at a foreign location and you are trying to access your account but could not, please contact your administrator to [[faq:administrator:managing_user_accounts#how_to_reset_user_s_sap_settings|reset your SAP settings]].
-\\
-[ [[#top|Go to top of page]] ]

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