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faq:security:2auth [2023/09/27 11:59] – [Frequently Asked Questions (FAQs)] vikki | faq:security:2auth [2023/09/29 15:37] – [Frequently Asked Questions (FAQs)] vikki | ||
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1. Log in to your VO or webmail with your email address and password. | 1. Log in to your VO or webmail with your email address and password. | ||
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2. Go to **Profile** > **2Auth**. | 2. Go to **Profile** > **2Auth**. | ||
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3. Tick the **" | 3. Tick the **" | ||
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4. **Enter an email address** that will act as your 2Auth Email. This email will receive the OTP codes generated by the 2Auth system on your subsequent logins. | 4. **Enter an email address** that will act as your 2Auth Email. This email will receive the OTP codes generated by the 2Auth system on your subsequent logins. | ||
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5. Click **Update** to save your 2Auth setting. | 5. Click **Update** to save your 2Auth setting. | ||
- | Once you have saved the setting, you will see the email verification status as " | + | |{{: |
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+ | 6. Once you have saved the setting, you will see the email verification status as " | ||
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==== Logging in with 2Auth ==== | ==== Logging in with 2Auth ==== | ||
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1. Once 2Auth is enabled, log in to your VO or webmail with your email address and password. | 1. Once 2Auth is enabled, log in to your VO or webmail with your email address and password. | ||
- | 2. An OTP will be sent to your 2Auth Email. Check for the email and obtain the code, then enter the code into the given field. | + | |{{: |
- | <color # | + | 2. You will see the following screen, prompting |
- | The Skip button will be unavailable after your 2Auth Email has been verified on a successful login with 2Auth. | + | |
- | 3. Click Login to proceed. If the OTP is entered correctly, access to your account will be granted. | + | |{{: |
+ | 3. Check the email received at your 2Auth Email to obtain the OTP. A sample of the OTP email is shown in the following image. | ||
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+ | //Note:// If you did not see the email in your Inbox, please check the spam or junk folder as well. | ||
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+ | 4. Enter the OTP code that you received into the given field and click **Go**. | ||
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+ | If the OTP is entered correctly, access to your account will be granted. | ||
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=== 2. Can I use the same email address as the 2Auth Email of multiple user accounts? === | === 2. Can I use the same email address as the 2Auth Email of multiple user accounts? === | ||
- | Yes. A single email address can be set as the 2Auth Email for multiple user accounts. All OTP messages will be sent to this 2Auth Email.\\ | + | Yes. A single email address can be set as the 2Auth Email for multiple |
- | In order to distinguish which OTP is for which email address, you can match the unique character displayed in the login page against the one displayed in the OTP message. | + | |
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* **Wait a few minutes:** Occasionally, | * **Wait a few minutes:** Occasionally, | ||
* **Verify your 2Auth Email: | * **Verify your 2Auth Email: | ||
- | * **Ensure helpdesk@lookafter.com is whitelisted: | + | * **Ensure helpdesk@lookafter.com is whitelisted: |
If you've tried all the above steps and still haven' | If you've tried all the above steps and still haven' | ||
- | === 4. How long does the OTP expired? === | + | === 4. I have voadmin/ |
+ | As a voadmin or avomaster, you have the administrative rights in the setup, update, reset, and deactivation of 2Auth for your users.\\ | ||
+ | Please refer to: [[faq: | ||
+ | |||
+ | |||
+ | === 5. How long does the OTP expired? === | ||
The 2Auth OTP expires after 20 minutes from the moment it is generated. After this time period elapses, the OTP becomes invalid and cannot be used for authentication purposes. | The 2Auth OTP expires after 20 minutes from the moment it is generated. After this time period elapses, the OTP becomes invalid and cannot be used for authentication purposes. | ||
- | === 5. Can I change my 2Auth Email for OTP delivery? === | + | === 6. Can I change my 2Auth Email for OTP delivery? === |
- | Yes. To update your 2Auth Email, log in to your account and navigate to your Profile > 2Auth. | + | Yes. To update your 2Auth Email, log in to your account and navigate to Profile > 2Auth. |
- | === 6. What if I receive an OTP email but didn't request it? === | + | === 7. What if I receive an OTP email but didn't request it? === |
If you receive an unexpected OTP email, it is possible that someone is attempting unauthorized access to your account. Please take immediate action to protect your account: | If you receive an unexpected OTP email, it is possible that someone is attempting unauthorized access to your account. Please take immediate action to protect your account: | ||
* **Do not use the OTP:** First and foremost, do not use the OTP if you didn't request it. Using the OTP in this situation could potentially compromise your account' | * **Do not use the OTP:** First and foremost, do not use the OTP if you didn't request it. Using the OTP in this situation could potentially compromise your account' | ||
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- | === 7. Is it safe to share my OTP with anyone? === | + | === 8. Is it safe to share my OTP with anyone? === |
No, OTPs are confidential and should not be shared with anyone. They are meant for your use only and are a crucial part of your account security. | No, OTPs are confidential and should not be shared with anyone. They are meant for your use only and are a crucial part of your account security. | ||
- | === 8. Why is my "Email verify status" | + | === 9. Why is my "Email verify status" |
If your email verification status is " | If your email verification status is " | ||
- | === 9. Can I use two or more email to receive OTP? === | + | === 10. Can I use the original email address as the 2Auth Email? === |
- | At the moment, 2Auth only allows one email address to be registered per account for OTP delivery. | + | Using your original email address as the 2Auth Email is possible over IMAP or POP3 access, but it is not a recommended practice from a security perspective. If your email address is compromised, |
+ | |||
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+ | === 11. Can I use two or more email address | ||
+ | Currently, 2Auth only allows one email address to be registered per account for OTP delivery. | ||
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+ | === 12. Can I opt for SMS instead of email to receive OTP? === | ||
+ | 2Auth only provides OTP delivery through email at the moment. | ||
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+ | |||
+ | === 13. Can I disable 2Auth for my account? === | ||
+ | If you decide to not use 2Auth, you can disable the feature by unchecking the " | ||
- | === 10. Can I opt for SMS instead of email to receive | + | === 14. What if the email address registered as my 2Auth Email no longer able to receive |
- | 2Auth only provides OTP delivery through | + | You can request your voadmin or avomaster to [[faq: |
- | === 10. I'm having problems accessing my account after enabling 2Auth. What should I do? === | + | === 15. I'm having problems accessing my account after enabling 2Auth. What should I do? === |
If you experienced any issues related to 2Auth, please send the description of issue along with screenshots to helpdesk@lookafter.com for further assistance. | If you experienced any issues related to 2Auth, please send the description of issue along with screenshots to helpdesk@lookafter.com for further assistance. | ||