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--- faq:administrator:how_to_reset_avomaster_password [2022/03/09 11:04] – vikki
+++ faq:administrator:how_to_reset_avomaster_password [2022/04/19 11:36] (current) – vikki
@@ Line 3: / Line 3: @@
 ====== How to reset/retrieve the Avomaster password? ======
-. Go to your login page and click the **Login** button without entering any user name or password.
+. On the Lookafter [[https://lookafter.com/login/|client login page]], click the **Forgot password?** link.
-. You will be lead to a page. Click on **Reset Password**.
+|{{:faq:administrator:reset_pw:1.png|}}|
-{{:faq:administrator:reset-avomaster-pwd1.png|}}
+. Then, enter "avomaster@yourdomain.com" (where //yourdomain.com// is your actual domain) into the given field and click **Request**.
-. Key in "avomaster@yourdomain.com" (without the quotes) on the given field "Login" and click the **Request** button.
+|{{:faq:administrator:reset_pw:2.png|}}|
-{{:faq:administrator:reset-avomaster-pwd2.png|}}
+. On the next screen, make sure the email address is correct, and click **Request** once more.
+|{{:faq:administrator:reset_pw:3.png|}}|
 . A confirmation email will be sent to your predefined alternate email address.
-{{:faq:administrator:reset-avomaster-pwd3.png|}}
+|{{:faq:administrator:reset_pw:4.png|}}|
+//Note:// If you get "Alternate email not available" after step 3, it means the Avomaster alternate email address is not defined on your VO. Please contact [[helpdesk@lookafter.com]] for the matter.
+. Now, access your alternate email account to view the email with the password reset link. **Click on the link** that is provided in the email.
+|{{:faq:administrator:reset_pw:5.jpg|}}|
+. You will see the following screen. To view the new password through your browser, select the "View on browser (next page)" option. If you wish to receive the new password via your alternate email, select the "Email the new password" option.\\
+In this example, we will go with the first option. Click **Reset Password Now** to proceed.
+|{{:faq:administrator:reset_pw:6.jpeg|}}|
-. Follow the instruction on the email you received (like the sample below) and you will be able to retrieve your lost password.
+. The new password will be displayed on your browser. You can now login with this new password.
-{{:faq:administrator:reset-avomaster-pwd4.png|}}
+|{{:faq:administrator:reset_pw:7.jpg|}}|
-**Note:**\\
-If you get "Alternate email not available" upon password reset request, it means the Avomaster alternate email address is not defined on your VO. Please contact [[helpdesk@lookafter.com]] for the matter.

AGNX

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