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--- faq:administrator:how_to_reset_user_s_sap_settings [2016/05/20 09:55] – vikki
+++ faq:administrator:how_to_reset_user_s_sap_settings [2022/04/18 17:58] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:administrator|Admin]] > [[faq:administrator#managing_user_accounts|Managing User Accounts]] > **How to reset user's SAP settings**
 ====== How to reset user's SAP settings? ======
-What should you do when your user is getting the following message when trying to access to their VO account?
+**Question:**\\
-{{:faq:administrator:sap:sap-sample.png|}}
+My user is getting the following message when trying to log in to the VO account. What should I do?
+|{{:faq:administrator:managing_user_accounts:reset_user_sap:1.jpg|}}|
+**Answer:**
+Users will get this message when they are trying to log in from a country that they have not whitelisted in their [[faq:network_and_security:what_is_sap|Suspicious Access Prevention (SAP)]] settings.
+As an administrator (Avomaster or voadmin), you can reset your user's SAP setting, so that they can log in to their account in this case.
+To do so:
+. Go to **Profile** > Select **Admin**.
+|{{:faq:administrator:access_admin.jpg|}}|
+. Under Account List, select the user that you wish to reset the SAP settings.
+|{{:faq:administrator:managing_user_accounts:reset_user_sap:2.jpg|}}|
+. On Suspicious Access Prevention (SAP), click the **[Reset]** button.
+|{{:faq:administrator:managing_user_accounts:reset_user_sap:3.jpg|}}|
-As an administrator, you can reset your user's SAP settings in cases that they are blocked from login to their accounts from another countries or locations, which they have not been whitelisted.
-To do so,
+Once you have reset the user's settings, the user can then log in and [[faq:profile:how_to_login_from_other_countries_with_sap|configure the SAP settings]] to whitelist any countries that the user allows for access.
-  - Go to **Profile**.
-  - Select **Admin Task**.\\ {{:faq:administrator:sap:admin1.png?nolink|}}
-  - Under Account List, select the user that you wish to reset the SAP settings.
-  - On Suspicious Access Prevention (SAP), click the **[Reset]** button.\\ {{:faq:administrator:sap:admin2.png?nolink|}}
-  - Click [Update] to save the changes.
-Once you have reset the user's settings, he/she may [[faq:profile:how_to_login_from_other_countries_with_sap|configure his/her own SAP settings]] later.
-\\

AGNX

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