faq:administrator:how_to_reset_user_s_sap_settings
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faq:administrator:how_to_reset_user_s_sap_settings [2022/04/18 17:50] – vikki | faq:administrator:how_to_reset_user_s_sap_settings [2022/04/18 17:58] (current) – vikki |
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| [[:start|Home]] > [[:faq|FAQ]] > [[faq:administrator|Admin]] > [[faq:administrator#managing_user_accounts|Managing User Accounts]] > **How to reset user's SAP settings** |
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====== How to reset user's SAP settings? ====== | ====== How to reset user's SAP settings? ====== |
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What should you do when your user is getting the following message when trying to access to their VO account? | **Question:**\\ |
| My user is getting the following message when trying to log in to the VO account. What should I do? |
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|{{:faq:administrator:managing_user_accounts:reset_user_sap:1.jpg|}}| | |{{:faq:administrator:managing_user_accounts:reset_user_sap:1.jpg|}}| |
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As an administrator, you can reset your user's SAP settings in cases that they are blocked from login to their accounts from another countries or locations, which they have not been whitelisted. | **Answer:** |
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| Users will get this message when they are trying to log in from a country that they have not whitelisted in their [[faq:network_and_security:what_is_sap|Suspicious Access Prevention (SAP)]] settings. |
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| As an administrator (Avomaster or voadmin), you can reset your user's SAP setting, so that they can log in to their account in this case. |
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To do so: | To do so: |
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Once you have reset the user's settings, the user may [[faq:profile:how_to_login_from_other_countries_with_sap|configure his/her own SAP settings]] later. | Once you have reset the user's settings, the user can then log in and [[faq:profile:how_to_login_from_other_countries_with_sap|configure the SAP settings]] to whitelist any countries that the user allows for access. |
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faq/administrator/how_to_reset_user_s_sap_settings.1650275458.txt.gz · Last modified: 2022/04/18 17:50 by vikki