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faq:administrator:user_account_compromised_email_notification [2015/07/28 15:45] – created vikki | faq:administrator:user_account_compromised_email_notification [2022/04/01 16:36] (current) – vikki | ||
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====== I received an email notification about my user’s account being compromised. What should I do? ====== | ====== I received an email notification about my user’s account being compromised. What should I do? ====== | ||
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=== Answer: === | === Answer: === | ||
- | When your VO user is compromised, | + | When your VO user is compromised, |
To enable the user to access his/her account again, you as the Administrator may: | To enable the user to access his/her account again, you as the Administrator may: | ||
* Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats. | * Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats. | ||
- | * **Reset the user account password** via Avomaster/ | + | * **Reset the user account password** via Avomaster/ |
Please do not use the previous password as it has already been compromised. | Please do not use the previous password as it has already been compromised. |