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faq:administrator:user_account_compromised_email_notification

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faq:administrator:user_account_compromised_email_notification [2020/02/26 11:10] – ziyufaq:administrator:user_account_compromised_email_notification [2022/04/01 16:36] (current) – vikki
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 +[[:start|Home]] > [[:faq|FAQ]] > [[faq:administrator|Admin]] > [[faq:administrator#managing_email_configurations|Managing Email Configurations]] > **I received an email notification about my user’s account being compromised. What should I do?**
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 ====== I received an email notification about my user’s account being compromised. What should I do? ====== ====== I received an email notification about my user’s account being compromised. What should I do? ======
  
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 === Answer: === === Answer: ===
-When your VO user is compromised, the system will reset the user's account password to prevent the account to be further used for illegal activities such as email spamming.\\+When your VO user is compromised, the system will reset the user's account password to prevent the account to be further used for illegal activities such as email spamming. 
 To enable the user to access his/her account again, you as the Administrator may: To enable the user to access his/her account again, you as the Administrator may:
   * Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats.   * Advice the user to **run a virus scan** on his/her computer to cleanup any spyware or threats.
-  * **Reset the user account password** via Avomaster/voadmin account ([[https://afteroffice.com/support/doku.php?id=faq:administrator:how_to_reset_user_password|learn how]]).+  * **Reset the user account password** via Avomaster/voadmin account ([[faq:administrator:how_to_reset_user_password|learn how]]).
  
 Please do not use the previous password as it has already been compromised. Please do not use the previous password as it has already been compromised.
faq/administrator/user_account_compromised_email_notification.1582686650.txt.gz · Last modified: 2020/02/26 11:10 by ziyu

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