User Tools

Site Tools


faq:email:finding_missing_emails

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision
Previous revision
faq:email:finding_missing_emails [2019/05/17 14:47] – [Possible Cause 5: An email rule is moving your emails automatically to specific folders] netiarajafaq:email:finding_missing_emails [2022/03/07 11:35] (current) vikki
Line 1: Line 1:
 +[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_troubleshooting|Email Troubleshooting]] > **Finding Missing Emails**
 +
 ====== Finding Missing Emails ====== ====== Finding Missing Emails ======
  
Line 11: Line 13:
 ----------- -----------
  
-==== Possible Cause 1: You may have accidentally deleted the email ==== +==== Possible Cause 1: The email that you are expecting ended up in your Junk folder ==== 
-Deleting an email accidentally or on purpose is a common way of emails go missingCould it be you have selected the wrong message while cleaning out your Inboxor accidentally deleted the message while on your phone or mail client?+Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq:email:junk_filtering_setup_for_users|junk setting]]If your administrator has enabled the [[faq:email:global_junk_filtering_setup|global junk filtering]] for your domainplease check with your administrator for further details.
  
 **Solution:**\\ **Solution:**\\
-Check if the email is in the Trash folder in your webmail. If you found it in the Trash folder, move it back to your Inbox.\\ +If you're accessing emails through webmail and you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it and [[faq:email:add_contact_address_book|add the external sender email address into your Address Book]].\\
-Note that emails that are deleted on your webmail will reside in the Trash folder, until you manually remove them from Trash or sign out of your account.\\+
  
-If you have deleted the email on your mobile phone or mail client, try looking for it on the Trash/Deleted folder of your mail clients+If you're accessing emails through mail client using IMAP[[faq:email:choose_specific_imap_folders_to_appear_in_email_client|subscribe the Junk folder in your mail client]] so that you can view emails received in your junk. 
 + 
 + 
 +If you're accessing emails through mail client using POP3, [[doc:mail-pop3#advancegetting_email_from_junk_mailbox|add a new POP3 account with the -Junk suffix]] to download emails from the Junk folder.
  
 ----------- -----------
 +
  
 ==== Possible Cause 2: You may have accidentally moved the emails to another folder ==== ==== Possible Cause 2: You may have accidentally moved the emails to another folder ====
Line 30: Line 35:
 ----------- -----------
  
-==== Possible Cause 3: A setting in your mail client is causing emails to go missing from your webmail ==== +==== Possible Cause 3: An email rule is moving your emails automatically to specific folders ==== 
-Have you recently setup mail client on your computer or mobile phone using POP3If so, you may have accidentally downloaded the emails to that device, pulling them off and remove from the server.+Have you configured any email rules that will automatically drop your emails to specific folderif so, your email could be filtered and dropped into some other folder other than your Inbox folder.
  
 **Solution:**\\ **Solution:**\\
-Set up an IMAP account on that same device, then drag and drop the emails from the POP3 inbox to the IMAP inbox. This should sync them up with the server again. Finally, disable or reconfigure the POP3 account to leave a copy of message on the server.+Check your [[faq:email:what_is_mailbox_rules|mailbox rules]] and acquire your email in the specific folder.
  
 ----------- -----------
  
-==== Possible Cause 4: Your account may have been compromised ==== +==== Possible Cause 4: You may have accidentally deleted the email ==== 
-If you haven’t setup any POP3 before but having lot of emails missing from the Inbox, it could be a sign that there’s a security issue with your account. Unauthorized or malicious users may sometimes delete emails after accessing someone else's account.  +Deleting an email accidentally or on purpose is common way of emails go missing. Could it be you have selected the wrong message while cleaning out your Inbox, or accidentally deleted the message while on your phone or mail client?
  
 **Solution:**\\ **Solution:**\\
-If you think that someone may have broken into your accountchange your password immediatelyand run antivirus scan to clean up any viruses and threats on your computer.+Check if the email is in the Trash folder in your webmail. If you found it in the Trash folder, move it back to your Inbox.\\ 
 +Note that emails that are deleted on your webmail will reside in the Trash folderuntil you manually remove them from Trash or sign out of your account.\\ 
 + 
 +If you have deleted the email on your mobile phone or mail clienttry looking for it on the Trash/Deleted folder of your mail clients
  
 ----------- -----------
  
-==== Possible Cause 5: An email rule is moving your emails automatically to specific folders ==== +==== Possible Cause 5: A setting in your mail client is causing emails to go missing from your webmail ==== 
-Have you configured any email rules that will automatically drop your emails to specific folderif so, you email could be filtered and dropped into some other folder other than your Inbox folder.+Have you recently setup a mail client on your computer or mobile phone using POP3If so, you may have accidentally downloaded the emails to that device, thus, pulling them off and removing them from the server.
  
 **Solution:**\\ **Solution:**\\
-Check your [[faq:email:what_is_mailbox_rules|mailbox rules]] and acquire your email in the specific folder.+Set up an IMAP account on that same device, then drag and drop the emails from the POP3 inbox to the IMAP inbox. This should sync them up with the server again. Finally, disable or reconfigure the POP3 account to leave a copy of message on the server.
  
 ----------- -----------
  
-==== Possible Cause 6: The email that you are expecting ended up in your Junk folder ==== +==== Possible Cause 6: Your account may have been compromised ==== 
-Emails resided in the Junk folder could be deleted after specific number of days, following your [[faq:email:junk_filtering_setup_for_users|junk setting]]Otherwise if your administrator has enabled the [[faq:email:global_junk_filtering_setup|global junk filtering]] for your domain, please check with your administrator for further details.+If you haven’t setup any POP3 before but having a lot of emails missing from the Inbox, it could be a sign that there’s a security issue with your accountUnauthorized or malicious users may sometimes delete emails after accessing someone else's account 
  
 **Solution:**\\ **Solution:**\\
-If you're accessing emails through webmailif you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folderunjunk it and add the external sender email address into your Address Book.\\+If you think that someone may have broken into your accountchange your password immediately, and run antivirus scan to clean up any viruses and threats on your computer.
  
-If you're accessing emails through mail client using IMAP, [[faq:email:choose_specific_imap_folders_to_appear_in_email_client|subscribe the Junk folder in your mail client]] so that you can view emails received in your junk. 
- 
- 
-If you're accessing emails through mail client using POP3, [[doc:mail-pop3#advancegetting_email_from_junk_mailbox|add a new POP3 account with the -Junk suffix]] to download emails from the Junk folder. 
-   
faq/email/finding_missing_emails.1558075678.txt.gz · Last modified: 2019/05/17 14:47 by netiaraja