faq:email:integrating_email_with_third_party_services
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| faq:email:integrating_email_with_third_party_services [2025/08/07 16:26] – [2) If They Are Using Your Domain (e.g. @yourcompany.com)] vikki | faq:email:integrating_email_with_third_party_services [2025/08/07 16:53] (current) – [1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com)] vikki | ||
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| Before setting up, find out whether the third-party system will send emails: | Before setting up, find out whether the third-party system will send emails: | ||
| - | * [[faq: | + | * [[faq: |
| - | * [[faq: | + | * [[faq: |
| ---- | ---- | ||
| ===== 1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com) ===== | ===== 1) If They Are Using Their Own Domain (e.g. @thirdpartyservice.com) ===== | ||
| - | To ensure these emails arrive in your inbox and are not filtered as spam, it is recommended to **whitelist the sender domain in your [[faq: | + | Some third-party systems send emails using their own domain. |
| For Example: You're using a payroll system that sends pay slips from @hrsystem.com.\\ | For Example: You're using a payroll system that sends pay slips from @hrsystem.com.\\ | ||
| - | To receive them consistently, | + | To receive them consistently, |
| - | + | ||
| - | | + | |
| This tells the email server to always accept emails from that domain, even if spam filters might otherwise apply. | This tells the email server to always accept emails from that domain, even if spam filters might otherwise apply. | ||
| + | <fc # | ||
| + | If they do not, their emails may still be rejected by our server for failing anti-spoofing checks - even if whitelisted.\\ | ||
| + | We recommend confirming this with the third-party provider if you encounter any delivery issues. | ||
| ---- | ---- | ||
| Line 26: | Line 27: | ||
| ===== 2) If They Are Using Your Domain (e.g. @yourcompany.com) ===== | ===== 2) If They Are Using Your Domain (e.g. @yourcompany.com) ===== | ||
| - | This is more sensitive: If the system sends emails using your domain but doesn' | + | This is more sensitive: If the system sends emails using your domain but doesn' |
| Depending on the capabilities of the third-party service, choose from the options below: | Depending on the capabilities of the third-party service, choose from the options below: | ||
| Line 48: | Line 49: | ||
| Please do not remove or overwrite your existing SPF record, as this may cause email delivery issues.\\ | Please do not remove or overwrite your existing SPF record, as this may cause email delivery issues.\\ | ||
| If you're unsure how to proceed, feel free to contact our helpdesk for assistance. A one-time service fee may apply for SPF record updates. | If you're unsure how to proceed, feel free to contact our helpdesk for assistance. A one-time service fee may apply for SPF record updates. | ||
| + | |||
| + | |||
| + | ==== ⚠️ If None of the Above Options Are Available ==== | ||
| + | |||
| + | If the third-party service does not support SMTP and you prefer not to change your SPF record, please contact our helpdesk for further advice.\\ We’ll review your situation and help recommend the most suitable workaround. | ||
| + | |||
faq/email/integrating_email_with_third_party_services.1754555182.txt.gz · Last modified: 2025/08/07 16:26 by vikki
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