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--- faq:email:troubleshooting_0x800ccc0e_error_on_outlook_imap [2025/04/11 11:20] – [Step 2: Verify IMAP Account Settings in Outlook] vikki
+++ faq:email:troubleshooting_0x800ccc0e_error_on_outlook_imap [2025/04/11 11:54] (current) – [Troubleshooting 0x800CCC0E error on Outlook (IMAP)] vikki
@@ Line 3: / Line 3: @@
 ====== Troubleshooting 0x800CCC0E error on Outlook (IMAP) ======
-The error 0x800CCC0E in Microsoft Outlook occurs when the email client fails to synchronize subscribed folders with the mail server. This is often caused by incorrect email settings, network connectivity problems, or interference from antivirus or firewall software.
+{{https://lookafter.com/doc/email/client_troubleshooting/0x800CCC0E_imap_sync_error/sample.jpg|}}
-In this guide, we list the steps to troubleshoot and resolve the issue so you can get your Outlook back to syncing properly.
+The error **0x800CCC0E** in Microsoft Outlook occurs when the email client fails to synchronize subscribed folders with the mail server. This is often caused by incorrect email settings, network connectivity problems, or interference from antivirus or firewall software.
-**<fc #ff0000>*</fc>Note:** Before attempting any fixes, we strongly recommend [[https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91|backing up your existing Outlook data file]].
+In this guide, we list the steps to troubleshoot and resolve the issue so you can get your Outlook back to syncing properly.
 ----
@@ Line 30: / Line 30: @@
 ===== Step 3: Disable Antivirus or Firewall Temporarily =====
-Security software may block Outlook's connection; disabling it temporarily can help identify the issue.
+Some security programs block the ports or protocols Outlook uses to sync with your mail server.
+**What to do:**\\
+- Temporarily disable your antivirus and firewall.\\
+- Open Outlook and check if the error persists.\\
+- If Outlook works, add an exception for it in your antivirus/firewall settings.
+Note: Re-enable your antivirus/firewall after testing.
+----
 ===== Step 4: Repair Outlook Data File =====
-Corrupted Outlook data files can cause sync failures.\\
+Corrupted Outlook data files can cause sync failures.
-Use the built-in [[https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253|Inbox Repair Tool (scanpst.exe)]] to scan and repair your Outlook data file (.pst or .ost).
+**What to do:**\\
+- Use the [[https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253|Inbox Repair Tool (scanpst.exe)]] located in your Outlook installation folder.\\
+- Browse and select your Outlook data file, then click Start to scan and repair it.
+Tip: We strongly recommend that you [[https://support.microsoft.com/en-us/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91|back up your existing Outlook data file]] in advance before repairing.
+----
 ===== Step 5: Create a New Outlook Profile =====
-A corrupt Outlook profile can trigger sync errors.\\
+A corrupt Outlook profile can trigger sync errors. Try creating a new profile to start fresh with clean settings.
-Try creating a new profile to start fresh with clean settings.
+**What to do:**\\
+- Follow [[https://support.microsoft.com/en-us/office/create-an-outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d|this guide]] to create a new Outlook profile.\\
+- Re-setup your email account with [[faq:email:mail_setup_ms_outlook_imap_latest|IMAP settings]].
+----
-===== Step 6: Repair Outlook Installation =====
+If you've gone through all the steps above and Outlook still shows the 0x800CCC0E error, consider updating  Outlook to the latest version, or reinstalling Outlook or Microsoft Office.
-If the issue persists, it is possible that the Outlook program files may be damaged.\\
-Consider running a Quick Repair or Online Repair through your system’s app settings to restore functionality.
+For further assistance, please contact [[helpdesk@lookafter.com]].

AGNX

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