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--- faq:email:upgrade_email_scam [2022/03/09 09:24] – [Sample 2:] vikki
+++ faq:email:upgrade_email_scam [2022/05/12 09:18] (current) – [I received email about upgrade required to avoid service interruption, should I respond to it?] vikki
@@ Line 6: / Line 6: @@
   * [[faq:email:junk_filtering_setup_for_users|Turn on junk filter]] if you haven't so.
   * [[faq:email:blacklist_an_email_address_on_webmail|Blacklist the sender]] who sent this spam mail.
+  * Request your avomaster/voadmin to block the sender domain using [[faq:email:global_mail_rules_configuration|Global Mail Rules]].
   * Ignore or delete this mail from your mailbox.
 The following are some samples of phishing/scam mails and how you can identify them:
-==== Sample 1: ====
+===== Sample 1 =====
 |{{:faq:email:spam_junk:upgrade_email_scam:1.jpg|}}|
@@ Line 24: / Line 25: @@
-==== Sample 2: ====
+===== Sample 2 =====
 |{{:faq:email:spam_junk:upgrade_email_scam:2.jpg|}}|
@@ Line 31: / Line 32: @@
 The points to take note are:
-  * You might want to ask: why do I need to reactivate my account in order to receive some pending mails? That's exactly the point - it does not make sense.
   * Again, we do not deactivate any user account without consent.
   * Lookafter only places incoming emails that contain suspicious attachment in quarantine, where users can manage and decide whether to receive the email. Read more: [[faq:email:email:why_am_i_receiving_email_quarantined_reminder|Email Quarantined Reminder]]
@@ Line 37: / Line 37: @@
-==== Sample 3: ====
+===== Sample 3 =====
 |{{:faq:email:spam_junk:upgrade_email_scam:3.jpg|}}|

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