faq:network_and_security:how_to_run_winmtr
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| faq:network_and_security:how_to_run_winmtr [2022/01/26 12:20] – [How to Run MTR on Mac OS] vikki | faq:network_and_security:how_to_run_winmtr [2022/01/26 12:28] (current) – removed vikki | ||
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| - | ====== How to Run WinMTR on Windows ====== | ||
| - | If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server. | ||
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| - | To generate an MTR report on Windows, please follow these steps (Skip to Step 4 if you already have WinMTR downloaded on your device): | ||
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| - | 1. Download WinMTR from https:// | ||
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| - | 2. Unzip/ | ||
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| - | {{: | ||
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| - | 3. In the extracted folder, open the WinMTR_x64 folder. | ||
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| - | 4. Double click on **WinMTR.exe** to launch the program. | ||
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| - | 5. In the Host section, type the IP address or host name of your server. If you are unsure about the IP address or host name, please contact our team to get this detail. | ||
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| - | {{: | ||
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| - | 6. Then, press **Start** to start the MTR process, which may run for at least 10 minutes. | ||
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| - | 7. After the process has run for at least 10 minutes, click the **Copy Text to clipboard** button. | ||
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| - | 8. Paste the MTR report to the email or ticket and send to us. | ||
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| - | ------- | ||
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| - | ====== How to Run MTR on Mac OS ====== | ||
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| - | (Skip to step 4 if you already have MTR installed on your Mac device) | ||
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| - | 1. Open the Terminal app. | ||
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| - | 2. Type the following line and press enter in the Terminal app: | ||
| - | / | ||
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| - | 3. To install MTR, run the command: | ||
| - | brew install mtr | ||
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| - | 4. Once MTR is installed, run the command: | ||
| - | cd / | ||
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| - | 5. Make the MTR command available to your system by running: | ||
| - | cp mtr / | ||
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| - | 6. If you get a permission error, run the following: | ||
| - | sudo cp mtr / | ||
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| - | 7. Then, you can run the MTR command, e.g.: | ||
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| - | sudo mtr hostname.com -r | ||
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| - | *Note: If you are unsure about the server/host name, please contact our team to get this information. | ||
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| - | 8. Let the MTR trace run in the terminal for at least 10 minutes. After which, you can select the text, copy them, and then paste the results in an email or ticket and send to our team. | ||
faq/network_and_security/how_to_run_winmtr.1643170826.txt.gz · Last modified: 2022/01/26 12:20 by vikki
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