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--- faq:network_and_security:what_to_do_when_account_is_compromised [2020/07/01 17:49] – created vikki
+++ faq:network_and_security:what_to_do_when_account_is_compromised [2023/10/30 14:01] (current) – [6) Check and configure your junk settings] vikki
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+[[:start|Home]] > [[:faq|FAQ]] > [[faq:security|Security]] > [[faq:security#account_security|Account Security]] > **What should I do if my account was compromised**
 ====== What should I do if my account was compromised? ======
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 ===== 2) Change your password and make it stronger =====
-Once your device is free of malware, change your password immediately. You can follow the guidelines listed [[faq:profile:how_to_protect_your_vo_accounts_from_being_compromised#choose_a_secure_password|here]] on how to create a strong password. It does not have to be hard to remember, but it must have to be hard to guess.
+Once your device is free of malware, change your password immediately. You can follow the guidelines listed [[faq:profile:how_to_protect_your_vo_accounts_from_being_compromised#choose_a_secure_password|here]] on how to create a strong password. It does not have to be hard to remember, but it must be hard to guess.
 ===== 3) Notify your contacts about your account being compromised =====
-It is advised to inform your customers, vendors and anyone who is in your email contact list know that you have been hacked, as hackers may use your email account to do illegal stuffs like, sending scam mail asking them to make payment, or sending dangerous attachments that would make them the new victims. Alert them not to fall for email sent by your mail address that doesn't seem right and do not click on any suspicious links. This can in turn, help to stop the spread of the malware.
+It is advisable to inform your customers, vendors and anyone who is in your email contact list so that they know that you have been hacked, as hackers may use your email account to do illegal stuffs like, sending scam mail asking them to make payment, or sending dangerous attachments that would make them the new victims. Alert them not to fall for email sent by your mail address that doesn't seem right and do not click on any suspicious links. This can in turn, help to stop the spread of the malware.
 ===== 4) Consider adopting SSL/TLS for your IMAP, POP3 and SMTP connection =====
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 ===== 5) Make sure SAP is turned on to prevent login from unauthorised countries =====
-AfterOffice's Suspicious Access Prevention (SAP) feature is a way to block login attempts that come from other countries that are not permitted by you. Enabling this feature reduces the chances of your account being accessed by hackers that are trying to access from other areas, even if they have got your password. Read [[faq:network_and_security:what_is_sap|this article]] for more information about SAP and how to configure it on your webmail account.
+Lookafter's Suspicious Access Prevention (SAP) feature is a way to block login attempts that come from other countries that are not permitted by you. Enabling this feature reduces the chances of your account being accessed by hackers that are trying to access from other areas, even if they have got your password. Read [[faq:network_and_security:what_is_sap|this article]] for more information about SAP and how to configure it on your webmail account.
+===== 6) Check and configure your junk settings =====
+Most malware got through a device via spam mails. When you receive any emails that look suspicious, do not respond to them. If they contain links and attachments, do not click or download them as well. In Lookafter, you can set the [[faq:email:junk_filtering_setup_for_users|junk settings]] level to filter off spam mails. Be sure to turn it on so that you won't see those mails on your Inbox.
+===== 7) Enable 2Auth (Second Factor Authentication) =====
+Lookafter's 2Auth enhances the security of your email account by requiring more than your password to access your account. This additional layer of security significantly reduces the risk of unauthorized access and provides better protection for your email account. Find out more about this feature: [[faq:security:2auth|Getting Started with 2Auth]]

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