[[:start|Home]] > [[:faq|FAQ]] > [[faq:administrator|Admin]] > [[faq:administrator#managing_user_accounts|Managing User Accounts]] > **How to reset user's SAP settings**

====== How to reset user's SAP settings? ======

**Question:**\\
My user is getting the following message when trying to log in to the VO account. What should I do?

|{{:faq:administrator:managing_user_accounts:reset_user_sap:1.jpg|}}|

**Answer:**

Users will get this message when they are trying to log in from a country that they have not whitelisted in their [[faq:network_and_security:what_is_sap|Suspicious Access Prevention (SAP)]] settings.

As an administrator (Avomaster or voadmin), you can reset your user's SAP setting, so that they can log in to their account in this case.

To do so:

1. Go to **Profile** > Select **Admin**.

|{{:faq:administrator:access_admin.jpg|}}|

2. Under Account List, select the user that you wish to reset the SAP settings.

|{{:faq:administrator:managing_user_accounts:reset_user_sap:2.jpg|}}|

3. On Suspicious Access Prevention (SAP), click the **[Reset]** button.

|{{:faq:administrator:managing_user_accounts:reset_user_sap:3.jpg|}}|


Once you have reset the user's settings, the user can then log in and [[faq:profile:how_to_login_from_other_countries_with_sap|configure the SAP settings]] to whitelist any countries that the user allows for access.