[[:start|Home]] > [[:faq|FAQ]] > [[faq:administrator|Admin]] > [[faq:administrator#managing_email_configurations|Managing Email Configurations]] > **How to turn on/off special tag [AX-xxxxxxxx] in mail subject**

====== How to turn on/off special tag [AX-xxxxxxxx] in mail subject? ======

To turn off the **mail subject special tag** ([[faq:email:the_special_tag_AX_xxxxxxxx_in_mail_subject|what is it?]]):\\ 

1. Login with Avomaster/voadmin account.

2. Then, go to **Profile** > **Admin**

|{{:faq:administrator:access_admin.jpg|}}|

2. Then, go to **SMTP settings**.

|{{:faq:administrator:managing_email_configurations:smtp_settings:turn_off_email_conversation:1.jpg|}}|

3. Choose "Off" for **Email conversation**.

|{{:faq:administrator:managing_email_configurations:smtp_settings:turn_off_email_conversation:2.jpg|}}|

4. Click **Update** to save the changes.