[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **Checking On Ms Outlook IMAP Settings** ====== Checking On Ms Outlook IMAP Settings ====== To check if your IMAP setting is correct on your Ms Outlook, please follow through the following steps: 1. On your Ms Outlook, go to **File**. |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:1.jpg|}}| 2. Select **Account Settings** > **Manage Profiles**. |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:2.jpg|}}| 3. Click on **Email Accounts...**. |{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:3.jpg|}}| 4. Double-click on your email account. {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:4.jpg|}} 5. In the "Change Account" window, make sure the settings are as follows: ^Your Name:|(Enter your name, e.g. David Lee)| ^Email Address:|(Enter your email address, e.g. test@lookafter.com)| ^Account Type:|**IMAP**| ^Incoming mail server:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **IMPORTANT:** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| ^Outgoing mail server (SMTP):|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **IMPORTANT:** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| ^User Name:|(Your full email address, e.g. test@lookafter.com)| ^Password:|(Your correct password)| {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:5.jpg|}} 6. Next, click **More Settings...**. {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:6.jpg|}} 7. On the pop-up box, go to the "Outgoing Server" tab, and make sure the **"My outgoing server (SMTP) requires authentication"** and **"Use same settings as my incoming mail server"** options are selected. {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:7.jpg|}} 8. Then, go to the "Advanced" tab, make sure the port numbers and encryption types are as follows: ^Incoming server (IMAP):|**993**| ^Use the following type of encrypted connections|**SSL/TLS**| ^Outgoing server (SMTP):|**465**| ^Use the following type of encrypted connections|**SSL/TLS**| {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:8.jpg|}} Once done, click **OK** to save and close the pop-up window. 9. After checking on all settings, click **Next** for Outlook to test on the incoming and outgoing connections. {{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:9.jpg|}}