====== How to run an MTR ======

If you feel that accessing to our service is slow, or it could not be reached, we may ask for an MTR report, which helps us trace your network traffic along its path to the server.

To generate an MTR report, please follow these steps:

  * [[#run_winmtr_on_windows|Run MTR (WinMTR) on Windows]]
  * Run MTR on Mac OS
  * Run MTR on Linux

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===== Run WinMTR on Windows =====

(Skip to step 4 if you already have WinMTR downloaded on your device)

1. Download WinMTR from https://sourceforge.net/projects/winmtr/

2. Unzip/extract the downloaded file on your local computer.

{{:faq:network_and_security:winmtr:1.png|}}

3. In the extracted folder, open the WinMTR_x64 folder.

{{:faq:network_and_security:winmtr:2.png|}}

4. Double click on **WinMTR.exe** to launch the program.

{{:faq:network_and_security:winmtr:3.png|}}

5. In the Host section, type the IP address or host name of your server. If you are unsure about the IP address or host name, please contact our team to get this detail.

{{:faq:network_and_security:winmtr:4.png|}}

6. Then, press **Start** to start the MTR process, which may run for at least 10 minutes.

{{:faq:network_and_security:winmtr:5.png|}}

7. After the process has run for at least 10 minutes, click the **Copy Text to clipboard** button.

{{:faq:network_and_security:winmtr:6.png|}}

8. Paste the MTR report to the email or ticket and send to us.

{{:faq:network_and_security:winmtr:7.png|}}