Jump to a topic:

• How do I create a new user account?
• How to reset a user password?
• How do I increase/decrease user's email space?
• How to adjust user storage disk space?
• Configuring User Incoming and Outgoing BCC
• How to reset user's SAP settings?

You can either create new user account via AVOMASTER or you can do so if you are a VOADMIN user.

Create New User with Avomaster
Upon login, click on the Create New User link.
Enter the user name and password for the new user. Click Create to create the account.

Create New User via voadmin account
Upon login, go to Profile → Admin Task and click New under Account List.
Key in the user name and password for the new user account. Click Create to create the account.

For detailed guide please refer here.

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An Avomaster or Voadmin users may reset a user account password when:

• The user account is compromised
• The user forgets his/her password
• The user requests for a new password

To reset a user password:

1. Go to Profile → Admin Task.
2. Under Account List, select the user that you wish to change the password.
3. Overwrite the new password on the Password field.
4. Click Update to save changes.

Note: If the user account is compromised, please DO NOT use back the same password as it has been exposed.

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To increase/decrease user email space:
Login to your Avomaster or voadmin account and go to Profile → Admin Task.
On Accounts, select the user that you wish to increase the mailbox space.
Then, on Email Disk Limit, select and change the email space from the dropdown options.
Remember to click the Update button to save your configuration.

For detailed steps, please refer to: Adjusting User Email Space

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To adjust your user's Storage disk space:
Login to the administrator account and go to Profile → Admin Tasks.
Under Account List, select the user that you wish to adjust the storage disk space.
On Storage Center Disk Space Limit, select and change the storage disk space from the dropdown options.
Once you have selected the desired storage space, click Update to save the configuration.

Refer to Adjust User Storage Disk Space for detailed guide.

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If you are a manager or supervisor who would like to receive and view your user’s incoming and outgoing emails, you can do so by adding your VO email address onto the user’s Incoming and Outgoing BCC settings.

Please follow the steps below:

1. Login as Avomaster or your own account if you are the voadmin user.
2. Go to Profile→ Admin Task→ Account.
3. Click on the username of the user you wish to make changes to.
4. Scroll down to Email options.
5. Key in the manager or supervisor’s email address onto:
   Incoming BCC: If the manager wants to receive all emails send to the user.
   Outgoing BCC: If the manager wants to receive all emails send by the user.
   Note: You may separate 2 or more emails by carriage return (Enter/Return).
   
6. Click Update to save the settings.
   

Please note that the manager/supervisor may receive a lot of emails due to this setting.
At times they might even receive duplicated emails if the user sends email to the manager/supervisor—one copy from the user, and another copy from the user’s BCC settings.
You may check on how to increase user mailbox space to receive more mails: How to increase mailbox space.

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As an administrator, you can reset your user's SAP settings in cases that they are blocked from login to their accounts from another countries or locations, which they have not been whitelisted.

To do so,

1. Go to Profile.
2. Select Admin Task. \\
3. Under Account List, select the user that you wish to reset the SAP settings.
4. On Suspicious Access Prevention (SAP), Click the [Reset] button.
   
5. Click [Update] to save the changes.

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