If your email could not reach a recipient due to their email server or spam filter is blocking your domain or server IP, please use the following template and notify them about the issue.

Subject: Request to unblock email server - [Paste your domain here]

To whom it may concern,

We are writing to inform you that your mail server is blocking our emails. The following is the log we got:

[Paste log here]

Please request your email administrator or email service provider to unblock our email domain/IP.

Thank you.

Note:

• Replace [Paste your domain here] with your actual domain (e.g. mycompany.com).
• Replace [Paste log here] with the log provided by the Helpdesk team, or the bounce/undelivered error message that you got when sending email to the recipient.
• You can send the details to your recipient (or any related PIC) via your personal mail, phone messaging app, recipient's website enquiry form or other available communication methods.