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[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **Blackberry cannot send email to internal users**

====== Blackberry cannot send email to internal users ======

Blackberry uses their own server/service to relay email out, based on your email address, which could be treated as "spoof" in many email servers.\\
Lookafter mail server reject these incoming email from Blackberry for the same reason too.\\

To disable spoof prevention system, you can:
  - Login with avomaster or any user account that carries the voadmin privilege.
  - Go to **Profile** -> **Admin**.
  - Go to **SMTP Settings**.
  - On **Allow Spoof email**, Click on **Yes**.\\
By disabling the spoof prevention, users may get more spam carrying their own email address as the "Sender".\\

However, to guarantee the incoming email from Blackberry will not be treated as spam, you'll need to perform the following: 
  - Login with avomaster or any user account that carries the voadmin privilege.
  - Go to **Profile** -> **Admin**.
  - Go to **SMTP Settings**.
  - On **Global Email Rules**, insert the following line and click [Update].
\\
   pass *.blackberry.com

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