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faq:email:blackberry_cannot_send_email_to_internal_users

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faq:email:blackberry_cannot_send_email_to_internal_users [2014/05/29 16:46] – created vikkifaq:email:blackberry_cannot_send_email_to_internal_users [2022/08/25 16:30] (current) – vikki
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-===== Blackberry cannot send email to internal users =====+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **Blackberry cannot send email to internal users** 
 + 
 +====== Blackberry cannot send email to internal users ======
  
 Blackberry uses their own server/service to relay email out, based on your email address, which could be treated as "spoof" in many email servers.\\ Blackberry uses their own server/service to relay email out, based on your email address, which could be treated as "spoof" in many email servers.\\
-Afteroffice mail server reject these incoming email from Blackberry for the same reason too.\\+Lookafter mail server reject these incoming email from Blackberry for the same reason too.\\
  
-To disable spoof prevention system, you can login with avomaster or user account which carry the voadmin privilege: go to Profile -> Admin Tasks -> **SMTP Settings** -> **Allow Spoof email** -> turn it **On**.\\ +To disable spoof prevention system, you can: 
-By disabled the spoof prevention, users may get more spam carrying their own email address as the "Sender".\\+  - Login with avomaster or any user account that carries the voadmin privilege. 
 +  - Go to **Profile** -> **Admin**. 
 +  - Go to **SMTP Settings**. 
 +  - On **Allow Spoof email**, Click on **Yes**.\\ 
 +By disabling the spoof prevention, users may get more spam carrying their own email address as the "Sender".\\
  
-However, to guarantee the incoming email from Blackberry will not be treated as spam, you'll need to perform the following while login with admin: go to **Profile** -> **Admin Tasks** -> **SMTP Settings** -> **Global Email Rules** -> Insert the following line and click update. +However, to guarantee the incoming email from Blackberry will not be treated as spam, you'll need to perform the following:  
-   pass *.blackberry.com+  - Login with avomaster or any user account that carries the voadmin privilege. 
 +  - Go to **Profile** -> **Admin**. 
 +  - Go to **SMTP Settings**. 
 +  - On **Global Email Rules**, insert the following line and click [Update]. 
 +\\ 
 +   pass *.blackberry.com  
faq/email/blackberry_cannot_send_email_to_internal_users.1401353195.txt.gz · Last modified: 2015/01/16 15:24 (external edit)

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