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--- faq:email:blackberry_cannot_send_email_to_internal_users [2014/06/13 11:19] – removed vikki
+++ faq:email:blackberry_cannot_send_email_to_internal_users [2022/08/25 16:30] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **Blackberry cannot send email to internal users**
+====== Blackberry cannot send email to internal users ======
+Blackberry uses their own server/service to relay email out, based on your email address, which could be treated as "spoof" in many email servers.\\
+Lookafter mail server reject these incoming email from Blackberry for the same reason too.\\
+To disable spoof prevention system, you can:
+  - Login with avomaster or any user account that carries the voadmin privilege.
+  - Go to **Profile** -> **Admin**.
+  - Go to **SMTP Settings**.
+  - On **Allow Spoof email**, Click on **Yes**.\\
+By disabling the spoof prevention, users may get more spam carrying their own email address as the "Sender".\\
+However, to guarantee the incoming email from Blackberry will not be treated as spam, you'll need to perform the following:
+  - Login with avomaster or any user account that carries the voadmin privilege.
+  - Go to **Profile** -> **Admin**.
+  - Go to **SMTP Settings**.
+  - On **Global Email Rules**, insert the following line and click [Update].
+\\
+   pass *.blackberry.com

AGNX

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