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[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_clients_mobile|Email Clients & Mobile]] > [[faq:email#mail_client_issues_and_troubleshooting|Mail Client Issues and Troubleshooting]] > **Checking On Ms Outlook IMAP Settings**

====== Checking On Ms Outlook IMAP Settings ======

To check if your IMAP setting is correct on your Ms Outlook, please follow through the following steps:

1. On your Ms Outlook, go to **File**.

|{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:1.jpg|}}|

2. Select **Account Settings** > **Manage profile**.

|{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:2.jpg|}}|

3. Click on **Email Accounts...**.

|{{:faq:email:email_clients_and_mobile:ms-outlook:change-password:3.jpg|}}|

4. Double-click on your email account.

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:4.jpg|}}

5. In the "Change Account" window, make sure the settings are as follows:

^Your Name:|(Enter your name, e.g. David Lee)|
^Email Address:|(Enter your email address, e.g. test@lookafter.com)|
^Account Type:|**IMAP**|
^Incoming mail server:|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
^Outgoing mail server (SMTP):|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
^User Name:|(Your full email address, e.g. test@lookafter.com)|
^Password:|(Your correct password)|

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:5.jpg|}}

6. Next, click **More Settings...**.

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:6.jpg|}}

7. On the pop-up box, go to the "Outgoing Server" tab, and make sure the **"My outgoing server (SMTP) requires authentication"** and **"Use same settings as my incoming mail server"** options are selected.

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:7.jpg|}}

8. Then, go to the "Advanced" tab, make sure the port numbers and encryption types are as follows:

^Incoming server (IMAP):|**993**|
^Use the following type of encrypted connections|**SSL/TLS**|
^Outgoing server (SMTP):|**465**|
^Use the following type of encrypted connections|**SSL/TLS**|

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:8.jpg|}}

Once done, click **OK** to save and close the pop-up window.

9. After checking on all settings, click **Next** for Outlook to test on the incoming and outgoing connections.

{{:faq:email:email_clients_and_mobile:ms-outlook:check_settings_imap:9.jpg|}}
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