faq:email:finding_missing_emails
Differences
This shows you the differences between two versions of the page.
| Next revision | Previous revision | ||
| faq:email:finding_missing_emails [2015/11/11 16:32] – created vikki | faq:email:finding_missing_emails [2022/03/07 11:35] (current) – vikki | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | [[: | ||
| + | |||
| ====== Finding Missing Emails ====== | ====== Finding Missing Emails ====== | ||
| Line 5: | Line 7: | ||
| * Some of my emails are missing. | * Some of my emails are missing. | ||
| * All the emails in my Inbox have disappeared. | * All the emails in my Inbox have disappeared. | ||
| - | * I’m expecting an email but am not receiving it. | + | * I’m expecting an email but I am not receiving it. |
| Here are some possible causes and troubleshooting instructions that we hope will help you resolve the issue.\\ | Here are some possible causes and troubleshooting instructions that we hope will help you resolve the issue.\\ | ||
| Line 11: | Line 13: | ||
| ----------- | ----------- | ||
| - | ==== Possible Cause 1: You may have accidentally deleted the email ==== | + | ==== Possible Cause 1: The email that you are expecting ended up in your Junk folder |
| - | Deleting an email accidentally or on purpose is a common way of emails go missing. Could it be you have selected | + | Emails resided in the Junk folder could be deleted after specific number |
| **Solution: | **Solution: | ||
| - | Check if the email is in the Trash folder | + | If you're accessing emails through webmail and you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, |
| - | Note that emails that are deleted on your webmail will reside in the Trash folder, until you manually remove them from Trash or sign out of your account.\\ | + | |
| - | If you have deleted the email on your mobile phone or mail client, | + | If you're accessing emails through |
| + | |||
| + | |||
| + | If you're accessing emails through mail client using POP3, [[doc: | ||
| ----------- | ----------- | ||
| + | |||
| ==== Possible Cause 2: You may have accidentally moved the emails to another folder ==== | ==== Possible Cause 2: You may have accidentally moved the emails to another folder ==== | ||
| Line 30: | Line 35: | ||
| ----------- | ----------- | ||
| - | ==== Possible Cause 3: A setting in your mail client | + | ==== Possible Cause 3: An email rule is moving your emails |
| - | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, pulling them off and removed from the server. | + | Have you configured any email rules that will automatically drop your emails to a specific folder? if so, your email could be filtered |
| **Solution: | **Solution: | ||
| - | Set up an IMAP account on that same device, then drag and drop the emails from the POP3 inbox to the IMAP inbox. This should sync them up with the server again. Finally, disable or reconfigure the POP3 account to leave a copy of message on the server. | + | Check your [[faq: |
| ----------- | ----------- | ||
| - | ==== Possible Cause 4: Your account | + | ==== Possible Cause 4: You may have accidentally deleted the email ==== |
| - | If you haven’t setup any POP3 before but having | + | Deleting an email accidentally or on purpose is a common way of emails |
| **Solution: | **Solution: | ||
| - | If you think that someone may have broken into your account, change | + | Check if the email is in the Trash folder in your webmail. |
| + | Note that emails that are deleted on your webmail will reside in the Trash folder, until you manually remove them from Trash or sign out of your account.\\ | ||
| + | |||
| + | If you have deleted the email on your mobile phone or mail client, try looking for it on the Trash/ | ||
| ----------- | ----------- | ||
| - | ==== Possible Cause 5: An email rule is moving | + | ==== Possible Cause 5: A setting in your mail client is causing |
| - | Have you configure any email rules that will automatically drop your emails to specific folder? if so, you email could be filtered | + | Have you recently setup a mail client on your computer or mobile phone using POP3? If so, you may have accidentally downloaded the emails to that device, thus, pulling them off and removing them from the server. |
| **Solution: | **Solution: | ||
| - | Check your [[faq: | + | Set up an IMAP account on that same device, then drag and drop the emails from the POP3 inbox to the IMAP inbox. This should sync them up with the server again. Finally, disable or reconfigure the POP3 account to leave a copy of message on the server. |
| ----------- | ----------- | ||
| - | ==== Possible Cause 6: The email that you are expecting ended up in your Junk folder | + | ==== Possible Cause 6: Your account may have been compromised |
| - | Emails resided in the Junk folder | + | If you haven’t setup any POP3 before but having a lot of emails missing from the Inbox, it could be a sign that there’s a security issue with your account. Unauthorized or malicious users may sometimes delete emails after accessing someone else's account. |
| **Solution: | **Solution: | ||
| - | If you're accessing emails through webmail, if you are expecting an email from an external sender but not receiving it, please check your Junk folder. If it is in your Junk folder, unjunk it. | + | If you think that someone may have broken into your account, change your password immediately, and run antivirus scan to clean up any viruses and threats on your computer. |
faq/email/finding_missing_emails.1447230748.txt.gz · Last modified: 2015/11/11 16:32 by vikki
Page Tools
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
