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--- faq:email:global_junk_filtering_setup [2015/07/31 18:35] – vikki
+++ faq:email:global_junk_filtering_setup [2022/04/01 15:54] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#spam_junk|Spam & Junk]] > **Global Junk Filtering Setup**
 ====== Global Junk Filtering Setup ======
-\\
-If your users have been complaining about getting a lot of junk mails in their Inbox, you can set the **Global Junk Mail Control** to filter off high rank emails and keep those junk mails in their Junk folder. You can also set to automatically delete these junk mails after a certain period on the **Junk Expiry** section.
+If your users have been complaining about getting a lot of junk mails in their Inbox, you can set the **Global Junk Control** to filter off high rank emails and keep those junk mails in their Junk folder. You can also set to automatically delete these junk mails after a certain period on the **Junk Expiry** section.
 ===== Global Junk Mail Control =====
 As the Administrator, you can setup Global Junk Filtering setting that applies to all VO users.\\
-  - Login as Avomaster or voadmin account.
-  - Go to: **[Profile]** -> **[Admin task]** -> **[Global Junk Control]**.\\ {{:faq:administrator:global_junk_control.png?nolink|}}\\ \\
+. Login as **Avomaster** or **voadmin** account.
-  - Make sure the **[Global Junk mail filtering enabled]** option is selected.
-  - Select **[Move to user's Junk mailbox]** option.\\ Caution: Setting to [Delete immediately] may result in losing some of your genuine emails.
+. Go to: **Profile** > **[Admin]**.
-  - On **[Sensitivity**], leverage the sensitivity level, where **1** being the most sensitive (filter more emails) and **10** being the least sensitive (filter less emails).
-  - Remember to check **[Sender is in user's Contact list]**, so that email that is recorded in user's Address Book will be exempted from junk filtering.
+|{{:faq:email:spam_junk:global_junk_control:1.jpg|}}|
-  - Click **[Update]** to save the configuration.
+. From the left menu panel, click on **Global Junk Control**.
+//*Note: You may need to expand "Admin Tasks" to view the list of menu items.//
+|{{:faq:email:spam_junk:global_junk_control:2.jpg|}}|
+. Select the **"Global Junk mail filtering enable"** option.
+. We recommend to use **"Move to user's Junk mailbox"**, as setting to "Delete immediately" may result in losing some of your genuine emails.
+. On **Sensitivity**, leverage the sensitivity level, where **1** being the most sensitive (filter more emails) and **10** being the least sensitive (filter less emails). System default is **5**.
+. Remember to check **"Sender is in user's Contact list"**, so that email that is recorded in user's Address Book will be exempted from junk filtering.
+. Click **Update** to save the configuration.
 ===== Junk Expiry =====
-If you have chosen to **Move to user's Junk mailbox** on Global Junk Filtering, then you can configure how long the Junk mails are kept in the Junk folder before they are auto-deleted.\\
+If you have chosen the **"Move to user's Junk mailbox"** option at Global Junk Control, then you can configure how long the Junk mails are kept in the Junk folder before they are auto-deleted.
 Follow the simple steps below:
-  - Go to **Profile -> Admin Task -> Junk Expiry**.\\ {{:faq:administrator:junk_expiry.png?nolink|}}\\ \\
-  - Check the checkbox for "**Enable Junk Email auto delete for all users**" and put in the number of days you wish to keep the junk mails before they are auto-deleted.
+. Go to **Profile** > **Admin**.
-  - Click **Save** to save the settings.
+. Click on **Junk Expiry**.
+|{{:faq:email:spam_junk:global_junk_control:3.jpg|}}|
+. Check the **"Enable Junk Email auto delete for all users"** checkbox and put in the number of days you wish to keep the junk mails before they are auto-deleted.
+. Click **Save** to save the settings.

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