Differences

This shows you the differences between two versions of the page.

--- faq:email:junk_mail_faq [2022/04/20 15:02] – created vikki
+++ faq:email:junk_mail_faq [2024/04/17 11:46] – vikki
@@ Line 10: / Line 10: @@
 === Q: I have email that isn't junk, how can I tell the Junk filter to skip it? ===
-A: [[faq:email:add_contact_address_book|Add the sender's address into your Address Book]], and turn on the "Sender is in my Contact list" option.
+A: [[faq:email:add_contact_address_book|Add the sender's address into your Address Book]], and turn on the "Sender is in my Contact list" option.\\
+Optionally, you can request your Administrator to "pass" (whitelist) the sender's address in [[faq:email:global_mail_rules_configuration|Global Email Rules]].
 === Q: Junk filter hasn't been omitting many of my junk, what can I do? ===
@@ Line 23: / Line 24: @@
 === Q: I can't access to Junk mail setting. ===
 A: If you see "Junk Mail settings has enabled on the domain level, you are not allow to change it here." on your junk setting, it means your administrator has turned on the [[faq:email:global_junk_filtering_setup|Global Junk Control]]. The global setting will override your junk setting.
+=== Q: Should I disable webmail's junk filtering option? ===
+A: Disabling the junk filtering option may lead to an increase in junk emails in your inbox. It's generally recommended to keep this feature enabled to help filter out unwanted messages effectively.\\
+Alternatively, if you prefer, you can opt to use your mail client's own spam filter system.

AGNX