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faq:email:ms_outlook_keeps_asking_for_password

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faq:email:ms_outlook_keeps_asking_for_password [2022/03/15 09:34] – [1. Check if your password is correct] vikkifaq:email:ms_outlook_keeps_asking_for_password [2023/09/25 17:28] (current) – [3. Restart your device and Internet modem/router] vikki
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 ==== 1. Check if your password is correct ==== ==== 1. Check if your password is correct ====
  
-Go to [[https://afteroffice.com/login|webmail]] and login with your password.+Go to [[https://lookafter.com/login|webmail]] and login with your password.
  
 If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the "Password" field with the password you used to login to your webmail, and click Next. You may refer to [[faq:email:change_password_ms_outlook|How to change password of email account on Ms Outlook]] for more details. If you are able to login with the password, open your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account > In the “Change Account” window, overwrite the "Password" field with the password you used to login to your webmail, and click Next. You may refer to [[faq:email:change_password_ms_outlook|How to change password of email account on Ms Outlook]] for more details.
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 ==== 2. Check your email setting ==== ==== 2. Check your email setting ====
  
-Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following:+Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following:
  
-| Incoming mail server | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</color>: Please consult the support team to confirm which server to be used for your domain.| +| Incoming mail server | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.| 
-| Outgoing mail server (SMTP) | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</color>: Please consult the support team to confirm which server to be used for your domain.|+| Outgoing mail server (SMTP) | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
 | User Name | (Your full email address, e.g. david@mydomain.com) | | User Name | (Your full email address, e.g. david@mydomain.com) |
 | Password | (Your password) | | Password | (Your password) |
 | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. |
  
-**NOTE:** Newer versions of mail clients enforce SS/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As Lookafter is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue.+**NOTE:** Newer versions of mail clients enforce SSL/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As Lookafter is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue. 
 ==== 3. Restart your device and Internet modem/router ==== ==== 3. Restart your device and Internet modem/router ====
  
-Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.+Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.\\ 
 +Please wait at least 2 minutes during the restart process to ensure a more thorough and effective reboot.
  
 ==== 4. Disable antivirus program temporarily ==== ==== 4. Disable antivirus program temporarily ====
faq/email/ms_outlook_keeps_asking_for_password.1647308094.txt.gz · Last modified: 2022/03/15 09:34 by vikki

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