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faq:email:ms_outlook_keeps_asking_for_password [2022/05/31 11:43] – [1. Check if your password is correct] vikki | faq:email:ms_outlook_keeps_asking_for_password [2023/09/25 17:28] (current) – [3. Restart your device and Internet modem/router] vikki | ||
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==== 2. Check your email setting ==== | ==== 2. Check your email setting ==== | ||
- | Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: | + | Make sure that the email setting in your Ms Outlook is correct. On your Ms Outlook, go to File > Account Settings > Manage profile > Email Accounts... > Double click on your email account. Check the following: |
- | | Incoming mail server | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</ | + | | Incoming mail server | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
- | | Outgoing mail server (SMTP) | vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com\\ <color #ed1c24>*IMPORTANT</ | + | | Outgoing mail server (SMTP) | **vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color # |
| User Name | (Your full email address, e.g. david@mydomain.com) | | | User Name | (Your full email address, e.g. david@mydomain.com) | | ||
| Password | (Your password) | | | Password | (Your password) | | ||
| More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" | ||
- | **NOTE:** Newer versions of mail clients enforce | + | **NOTE:** Newer versions of mail clients enforce |
==== 3. Restart your device and Internet modem/ | ==== 3. Restart your device and Internet modem/ | ||
- | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ | + | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/ |
+ | Please wait at least 2 minutes during the restart process to ensure a more thorough and effective reboot. | ||
==== 4. Disable antivirus program temporarily ==== | ==== 4. Disable antivirus program temporarily ==== |