faq:email:ms_outlook_keeps_asking_for_password
Differences
This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revisionNext revision | Previous revision |
faq:email:ms_outlook_keeps_asking_for_password [2022/10/04 20:40] – [2. Check your email setting] vikki | faq:email:ms_outlook_keeps_asking_for_password [2023/09/25 17:28] (current) – [3. Restart your device and Internet modem/router] vikki |
---|
| More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. | | | More Settings > Outgoing Server | Make sure that "My outgoing server (SMTP) requires authentication" and "Use same settings as my incoming mail server" are selected. | |
| |
**NOTE:** Newer versions of mail clients enforce SS/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As Lookafter is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue. | **NOTE:** Newer versions of mail clients enforce SSL/TLS over SMTP, POP and IMAP, where the incoming and outgoing email server must match the SSL/TLS certificate. As Lookafter is using *.agnx.com as the Global Network Exchange domain for SSL/TLS connections, your mail clients may reject your login if you are using the usual mail.xxx.com. For this case, we suggest to switch to vo1.agnx.com / vo2.agnx.com / v1.agnx.com / g1.agnx.com (please consult the support team for the correct server address) instead of mail.xxx.com to resolve the issue. |
==== 3. Restart your device and Internet modem/router ==== | ==== 3. Restart your device and Internet modem/router ==== |
| |
Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue. | Many basic problems can be solved by simply restarting your device. Restarting your device and Internet modem/router will clear caches or any stuck sessions that may be causing the issue.\\ |
| Please wait at least 2 minutes during the restart process to ensure a more thorough and effective reboot. |
| |
==== 4. Disable antivirus program temporarily ==== | ==== 4. Disable antivirus program temporarily ==== |
faq/email/ms_outlook_keeps_asking_for_password.1664887202.txt.gz · Last modified: 2022/10/04 20:40 by vikki