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--- faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 17:58] – vikki
+++ faq:email:switch_pop3_to_imap_ms_outlook [2022/11/15 18:23] – [How to 'switch' POP3 to IMAP mail account in Microsoft Outlook] vikki
@@ Line 7: / Line 7: @@
 Switching from POP3 to IMAP is easy with the following steps:
-. Make a local backup on your emails\\
+. [[#step_1make_a_local_backup_on_your_emails|Make a local backup on your emails]]\\
-. Remove your POP3 account\\
+. [[#step_2remove_your_pop3_account|Remove your POP3 account]]\\
-. Set up your account with IMAP\\
+. [[#step_3set_up_your_account_with_imap|Set up your account with IMAP]]\\
-. Move old emails to your IMAP account (optional)
+. [[#step_4move_old_emails_to_your_imap_account_optional|Move old emails to your IMAP account (optional)]]
@@ Line 57: / Line 57: @@
-After your emails have been backup, you can proceed to remove the POP3 mail account. Below are the steps involve to remove your account:
+After your emails have been backed up, you can proceed to remove your POP3 mail account.\\
+Note that your POP3 emails will not be deleted when you remove the POP3 connection as they are stored locally on your computer.
-. Go to **[File]** > **[Account Settings]** > **[Account Settings]**.
-{{:faq:email:poptoimap11.png?800|}}
+Below are the steps to remove the POP3 account:
-. Select your mail account and click **[Remove]**.
+. Go to **File**.
-{{:faq:email:poptoimap12.png?600|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:8.jpg|}}|
-. Click on **[Yes]** to continue.
+. Select **Account Settings** > **Account Settings...**.
-{{:faq:email:poptoimap13.png?600|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:9.jpg|}}|
-. Before you close the POP3 mailboxes, create a new folder under your main folders. For example, add an "Old Inbox" folder under the Inbox. You may create this by right-click on the folder and select **[New Folder]**. Type in the folder's name in the blank space.
+. Select your POP3 mail account and click **Remove**.
-{{:faq:email:addpoptoimap.png?800|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:10.jpg|}}|
-. Next, move the emails that you wish to be restored to your IMAP account in this new folder. You may select the emails and right-click on them. Then, select **[Move]** to the new folder (eg Old Inbox)
+. A warning message will be displayed. Click **Yes** to continue.
-{{:faq:email:addpoptoimap2.png?800|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:11.jpg|}}|
-. Select **[Yes]**.
+. Once the POP3 account is removed, close the window.
-{{:faq:email:addpoptoimap3.png?400|}}
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:12.jpg|}}|
-. Here, you can see the new folders (Old Inbox and Old Sent) under the main folders.
-{{:faq:email:addpoptoimap4.png?800|}}
@@ Line 94: / Line 90: @@
-You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the link below:
+You may proceed to add the new IMAP account once you have removed the previous POP3 mail account by referring the steps below.
+Note: If you encounter issue creating IMAP using the default setup wizard (e.g. Ms Outlook could not fetch the accurate server settings), please refer to the [[faq:email:mail_setup_ms_outlook_imap|manual setup guide]].
+. Go to **File**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:13.jpg|}}|
+. Click **Add Account**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:14.jpg|}}|
+.Fill in your email address into the given field. Then, click on **Advanced options**, select **Let me set up my account manually** and proceed with **Connect**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:15.jpg|}}|
+. Proceed by selecting **IMAP**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:16.jpg|}}|
+. Please fill in these details in the IMAP Account Settings:
+^Incoming mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port (incoming)|**993**|
+^Encryption method|**SSL/TLS**|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
+^Outgoing mail server|**vo1.agnx.com / vo2.agnx.com / g1.agnx.com**\\ **<color #ed1c24>IMPORTANT:</color>** To confirm which server to be used for your domain, please use the [[https://t.agnx.com/r/email-check.html|Email Lookup Tool]] or consult Lookafter Helpdesk.|
+^Port (outgoing)|**465**|
+^Encryption method|**SSL/TLS**|
+^Require logon using Secure Password Authentication (SPA)|Leave untick|
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:17.jpg|}}|
+Click **Next** to continue.
+. Then, enter your email account's password and proceed with **Connect**.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:18.jpg|}}|
+. Once the IMAP account has been successfully added, you will see this screen. Click **Done** to finish the setup.
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:19.jpg|}}|
+. You will see two profiles on the left; one contains emails that were downloaded from your previous POP3 account, and another is your newly created IMAP account.
-[[faq:email:mail_setup_ms_outlook_secure_imap|Email Setup Guide: Microsoft Outlook (Secure IMAP)]]
+|{{:faq:email:email_clients_and_mobile:ms-outlook:switch_from_pop3_to_imap:20.jpg|}}|
+Note that some emails may be missing from the IMAP account if you have set to delete emails from the server on your previous POP3 account.\\
+If you want to move emails from your local device (downloaded by previous POP3 account) back to the server so that you can view them across different devices with IMAP, proceed to [[#step_4move_old_emails_to_your_imap_account_optional|Step 4]] below.
 ----

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