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--- faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/04 18:19] – [Reasons] vikki
+++ faq:email:why_is_important_email_going_into_junk_mailbox [2023/10/05 10:11] (current) – [Reasons] vikki
@@ Line 20: / Line 20: @@
   * **The email content triggers a keyword in your [[faq:email:organizing_emails_with_mailbox_rules|Rules]] that filtered it to your Junk folder.**
+----
 ===== Solutions =====
@@ Line 29: / Line 31: @@
 Adding a sender to your address book can ensure that their emails land in your Inbox. Here's the guide to [[faq:email:add_contact_address_book|add a sender into your Address Book]].
-Please also ensure that the "Sender is in user's Contact list" option is selected on the Global Junk Mail Control or individual's Junk Setting.
+Please also ensure that the "Sender is in user's Contact list" option is selected on the [[faq:email:global_junk_filtering_setup|Global Junk Mail Control]] or individual's [[faq:email:junk_filtering_setup_for_users|Junk Filtering Setup]].
 {{:faq:email:important_mail_in_junk:mailinjunk.png?nolink|}}
@@ Line 35: / Line 37: @@
 ==== 2. "Pass" the sender's domain or email address with Global Email Rules ====
-If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules.
+If you have a sender that regularly communicates with your via email (e.g. your customer, vendor, supplier, partner), it is recommended to whitelist their domains or email addresses via Global Email Rules, so that their emails can always be received by your users in the Inbox.
+Remember to remove any //block// or //junk// lines associated to the sender's domain or email address that will cause their emails to be rejected or marked as junk.
 Please refer to [[faq:email:global_mail_rules_configuration|The Global Email Rules Guide]] for more setup details.\\
-You need to be a voadmin user or login as Avomaster to configure this setting.\\ \\
+<fc #ff0000>*</fc>Note: You need to be a voadmin user or login as Avomaster to configure this setting.\\ \\
 ==== 3. Adjust the sensitivity level of Junk Filtering ====
-An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email is classified as spam and will be delivered to the Junk folder.
+An email is assigned with a junk rank based on the several checks as mention above (i.e. spam trigger content checks, SPF checks, format checks). If the rank exceeds your pre-defined Junk Filtering Sensitivity Level, the email will be marked as spam and delivered to the Junk folder.
-Assume that your Junk Filtering sensitivity level is set to 5.0. If a received email is assigned with junk rank 5.7, it will enter the Junk folder. If the email is assigned with junk rank 4.9, it will land in your Inbox.
+To further explain with an example: assume that your Junk Filtering sensitivity level is set to 5.0. If a received email is assigned with junk rank 5.7, it will enter the Junk folder. If the email is assigned with junk rank 4.9, it will land in your Inbox.
 While the default Junk Filtering sensitivity level is 5.0, you can adjust it based on your preference.\\
@@ Line 56: / Line 60: @@
 ==== 5. Inform your sender to properly configure SPF ====
-Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject email outright. Thus, we strongly advise senders to configure their domain’s SPF records correctly to ensure seamless email communication.
+Enforcing SPF is crucial for preventing email spoofing and phishing. Many email service providers mark SPF-failed emails as spam, and some might even reject the email outright. Thus, we strongly advise senders to configure their domain’s SPF records correctly to ensure seamless email communication.

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