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--- faq:email:why_is_recipient_email_used_as_from_for_forwarded_and_redirected_mails [2020/02/17 09:56] – created vikki
+++ faq:email:why_is_recipient_email_used_as_from_for_forwarded_and_redirected_mails [2022/03/07 14:39] (current) – vikki
@@ Line 1: / Line 1: @@
+[[:start|Home]] > [[:faq|FAQ]] > [[faq:email|Email]] > [[faq:email#email_troubleshooting|Email Troubleshooting]] > **Why is recipient's email being used as the from address for forwarded and redirected mails?**
 ====== Why is recipient's email being used as the from address for forwarded and redirected mails? ======
-As professional email service provider, we are constantly upgrading the mail system to provide a better service and experience to you.
+In order to maintain good reputation for your email and domain, we have recently performed an update, which is to use the recipient address (instead of the original sender address) as the "From" address, when an email redirect/bcc forwarding takes place.
-In order to maintain good reputation for your email and domain, we have recently performed an update, which is to use the recipient address instead of the original sender address as the "From" address, when an email redirect/bcc forwarding takes place.
+For example, jane@mydomain.com is set to redirect mails to peter@mydomain.com. When amy@otherdomain.com sends an email to jane@mydomain.com, Peter will receive a copy of that email. In this case, Peter will see Amy's identity as the sender's name, but the "From" email is //jane@mydomain.com// instead of //amy@otherdomain.com//.
-For example, jane@mydomain.com is set to redirect mails to peter@mydomain.com. When amy@otherdomain.com sends an email to jane@mydomain.com, Peter will receive a copy of the email. In this case, Peter will see Amy's identity in the name field, but the "From" email is //jane@mydomain.com// instead of //amy@otherdomain.com//.
 {{:faq:email:sample-redirect.png|}}
-This update is required due to the fact that if the original sender address is used as the "From" address when forwarding emails, these emails would most likely be regarded as **[[faq:email:what_is_email_spoofing|spoof mails]]** (emails that were sent out using a different identity) at the final/forwarded recipient's mail server, and would be rejected and blacklisted. Your mail server/domain reputation would then be affected, which would result in other recipients rejecting and blocking your emails.
+This update is required due to the fact that if the original sender address is used as the "From" address when forwarding emails, these emails would most likely be regarded as **[[faq:email:what_is_email_spoofing|spoof mails]]** at the final/forwarded recipient and would be blacklisted/rejected, as they were sent out using different identity. Your mail server/domain reputation would then be affected, which would result in other recipients rejecting and blocking your emails.
+Although the email forwarding feature is now forwarding email using the actual recipient's address, the final recipient (who receives the redirected/forwarded mail) will still know the identity of the original sender, as the sender's name and email are still available in the "Name" field.
-Therefore, we have enhanced this function to forward the mail as the actual recipient. While the original sender's name and email are still appended in the "Name" field, the final recipient will still know who is the original sender.
+This update will also increase the delivery rate of the forwarded mail.

AGNX

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