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[[:start|Home]] > [[:faq|FAQ]] > [[faq:network|Network]] > **How to perform Traceroute on my computer**

====== How to perform Traceroute on my computer? ======

If you feel that accessing to our service is slow and sometimes the system is not even responding, performing a tracecroute command can be useful for determining  if the network issues are the cause of your access and connection problems.\\
You may copy the traceroute results and forward to [[helpdesk@lookafter.com]] for verifications.\\

===== Windows 10 =====
1. Type "cmd" in the "Type here to search" box on the lower left of your screen.

2. **Click on the Command Prompt** app, which appears as one of the search result.

|{{:faq:network_and_security:traceroute:win10:1.jpg|}}|

3. Next, type **tracert yourdomain.com** into the command prompt, where yourdomain.com is the domain name for which you want to perform a traceroute. (E.g. //tracert lookafter.com//)

|{{:faq:network_and_security:traceroute:win10:2.jpg|}}|

4. **Press Enter** to run the traceroute.

|{{:faq:network_and_security:traceroute:win10:3.jpg|}}|

5. The traceroute will take about 1 to 2 minutes. When it is done, you will see a "Trace complete." message.

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===== Windows 7 =====
1. Click **Start**.\\
2. Select **Run**.\\
3. Key in **cmd** in the box and click **OK**. A command prompt will be launched.\\
4. Type **tracert yourdomain.com** where yourdomain.com is the domain name for which you want to perform a traceroute. (E.g. //tracert lookafter.com//).\\
5. Press Enter.\\

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===== Windows 8 =====
1. Click **Start**.\\
2. Select **Search** from the menu list.\\
3. In the Search field, key in **cmd**.

|{{:faq:network_and_security:traceroute:windows_8-1.png|}}|

4. On the command prompt, type **tracert yourdomain.com**, where yourdomain.com is the domain name for which you want to perform a traceroute. (E.g. //tracert lookafter.com//)

{{:faq:network_and_security:traceroute:windows_8-2.png|}}

5.Press Enter.


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===== Mac OS X =====
1. Launch **Network Utility** (Search from the Search Tool or Go to Applications > Utilities > Network Utility).

|{{:faq:network_and_security:traceroute:mac:1.jpg|}}|

2. Select the **Traceroute** tab.\\
3. Enter the domain name for which you want to perform a traceroute, and then click **Trace**.

|{{:faq:network_and_security:traceroute:mac:2.jpg|}}|


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===== Linux =====
==== I. By using Network Tools: ====
1. Launch **Network Tools** (Search from the Search Tool or Go to Applications > Network Tools).

|{{:faq:network_and_security:tracert_linux_1.png|}}|

2. Select the **Traceroute** tab.\\ 
3. Enter the domain name for which you want to perform a traceroute, and then click **Trace**.

{{:faq:network_and_security:tracert_linux_2.png|}}


==== II. By using traceroute command on Terminal: ====

1. Launch Terminal.\\
2. Type **traceroute yourdomain.com** at the prompt and press Enter.
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