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faq:profile:how_to_change_my_password_account [2019/12/24 09:30] – ziyufaq:profile:how_to_change_my_password_account [2022/04/05 15:12] (current) – vikki
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 +[[:start|Home]] > [[:faq|FAQ]] > [[faq:profile|Users]] > **How to change my account password**
 +
 ====== How to change my account password? ====== ====== How to change my account password? ======
  
-1. Login to your VO account. \\+1. Login to your VO account from your website's Staff Login page, or from [[https://lookafter.com/login|Lookafter Client Login page]]. 
  
-2. On the top section, locate and click on **Profile**.\\+2. Once logged in, click on **Profile** from the menu bar.
  
-{{:faq:profile:user_pw1.png|}}\\+|{{:faq:profile:change_password:1.jpg|}}|
  
-3. Here, find the **Password** icon beside Appearance and click on it.\\+3. Then, click on the **Password** icon.
  
-{{:faq:profile:user_pw2.png|}}\\+|{{:faq:profile:change_password:2.jpg|}}|
  
-4. You will be directed to the Change Password page. Here, kindly re-enter your current password in **Current Password** field.\\+4. You will see the "Change Password" window being displayed. Here, kindly re-enter your current password in **"Current Password"** field.
  
-{{:faq:profile:user_pw3.png|}}\\+|{{:faq:profile:change_password:3.jpg|}}|
  
-5. Next, enter the new password on the **New Password** field, that satisfies the following requirements :\\+5. Next, enter the new password on the **"New Password"** field, that satisfies the following requirements:\\
   * Complex in nature and not easily guessable (make sure that you have noted it down somewhere safe).   * Complex in nature and not easily guessable (make sure that you have noted it down somewhere safe).
   * Combination of at least ONE uppercase letter(UPPER), lowercase letter(lower), symbol($_@*) and number(2535).   * Combination of at least ONE uppercase letter(UPPER), lowercase letter(lower), symbol($_@*) and number(2535).
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   * Do not include the numbers in your date of birth, your pets name and etc. (or any info that can be traced back to you).   * Do not include the numbers in your date of birth, your pets name and etc. (or any info that can be traced back to you).
   * Example of a strong password that satiesfies all requirements : t4nM3NGh0n734@@_   * Example of a strong password that satiesfies all requirements : t4nM3NGh0n734@@_
-   Once done, proceed to type the same new password on the **Verify New** field. 
        
-{{:faq:profile:user_pw4.png|}}\\ +|{{:faq:profile:change_password:4.jpg|}}|
- +
-6. Then, make sure that the New Password and Verify New that you have just typed are similar before clicking on the **Update** button. Your password will be updated immediately.\\ +
- +
-{{:faq:profile:user_pw5.png|}}\\ +
- +
-7. Navigate to the top part of the page again and click on the **Logout** icon. +
- +
-{{:faq:profile:user_pw6.png|}}\\+
  
-8. You will be directed to the login page. Type in your username along with the **newly set password** and press **Login**.+6. Re-enter the new password into the **"Verify New"** field.
  
-{{:faq:profile:user_pw7.png|}}\\+7. Once done, click the **Update** button to save the changes. Your password will be updated immediately, and you will see the screen as follows. Simply click the close icon to close the window.
  
-9. If done correctly, you should land on the main page of your account. This shows that the new password has already come into effect and everything works as it should be.\\+|{{:faq:profile:change_password:5.jpg|}}|
  
-{{:faq:profile:user_pw8.png|}}\\ 
  
-Side note : If you have received a threat mail containing details of your OLD password, do not worry. The old password was probably obtained from a leak and that is all they have. Take note of the leaked password that they have sent to you so that you won't use it again in the future and proceed with the password changing steps above to ensure the safety of your account.+**Side note** : If you have received a threat mail containing details of your OLD password, do not worry. The old password was probably obtained from a leaked source and that is all they have. Take note of the leaked password that they have sent to you so that you won't use it again in the future and proceed with the password changing steps above to ensure the safety of your account. Read more about such scam mails [[faq:email:dealing_with_blackmail|here]].
  
 If you are using mail clients such as MS Outlook and would also like to change the password of your account in your mail client, please refer [[faq:email:how_to_change_password_on_email_client|here]]. If you are using mail clients such as MS Outlook and would also like to change the password of your account in your mail client, please refer [[faq:email:how_to_change_password_on_email_client|here]].
faq/profile/how_to_change_my_password_account.1577151017.txt.gz · Last modified: 2019/12/24 09:30 by ziyu

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