faq:profile:how_to_fix_if_i_cant_access_webmail
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| faq:profile:how_to_fix_if_i_cant_access_webmail [2020/02/06 16:19] – vikki | faq:profile:how_to_fix_if_i_cant_access_webmail [2023/10/06 09:53] (current) – ["The site can't be reached" or "The connection has timed out"] vikki | ||
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| ====== How to fix if I can't access to webmail ====== | ====== How to fix if I can't access to webmail ====== | ||
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| - | ==== " | + | ===== " |
| This error indicates that you have entered a username that does not exist in the system. Make sure you enter the correct spelling for the username, and try again. | This error indicates that you have entered a username that does not exist in the system. Make sure you enter the correct spelling for the username, and try again. | ||
| - | ==== " | + | ---- |
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| + | ===== " | ||
| This error indicates that you have entered a wrong password. Make sure to enter the correct password and try again. If you can't remember your password, click on the [ Reset password ] button to reset it, or contact your administrator for assistance. | This error indicates that you have entered a wrong password. Make sure to enter the correct password and try again. If you can't remember your password, click on the [ Reset password ] button to reset it, or contact your administrator for assistance. | ||
| - | ==== "We noticed that you have login from location that is not within your ordinary places" | + | ---- |
| - | This shows that you are logging in from a location that has not been whitelisted in your [[faq: | + | |
| + | ===== "We noticed that you have login from location that is not within your ordinary places" | ||
| + | This shows that you are logging in from a location that has not been whitelisted in your [[faq: | ||
| - | ==== "The site can't be reached" | + | ---- |
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| + | ===== "The site can't be reached" | ||
| There are several reasons that lead to this error. Please follow the steps below to troubleshoot the problem: | There are several reasons that lead to this error. Please follow the steps below to troubleshoot the problem: | ||
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| If you are trying to access webmail using a specific web browser, such as Google Chrome, try using other browsers like Mozilla Firefox, Microsoft Edge, etc. If you are able to access webmail from other web browsers, it could mean that the browser that you previously used is out-of-date, | If you are trying to access webmail using a specific web browser, such as Google Chrome, try using other browsers like Mozilla Firefox, Microsoft Edge, etc. If you are able to access webmail from other web browsers, it could mean that the browser that you previously used is out-of-date, | ||
| - | === 3. Try to login from https://afteroffice.com/login === | + | === 3. Try to login from https://lookafter.com/login === |
| - | Try logging in from [[https://afteroffice.com/login|AfterOffice | + | Try logging in from [[https://lookafter.com/login|Lookafter |
| === 4. Temporarily disable your antivirus program or firewall === | === 4. Temporarily disable your antivirus program or firewall === | ||
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| Sometimes, a router' | Sometimes, a router' | ||
| - | If you are still unable to access webmail after the above troubleshooting steps, please email to our support team at [[support@afteroffice.com]]. | + | === 6. Clear browser cache and cookies === |
| + | Cached data and cookies in your browser can sometimes cause connection issues. Clear your browser' | ||
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| + | |||
| + | === 7. Disable VPN or proxy === | ||
| + | If you're using a VPN or proxy service, it might be causing the "site can't be reached" | ||
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| + | === 8. Use a different device or network === | ||
| + | If possible, try accessing webmail from a different device (e.g., smartphone, tablet) or from a different network (e.g., mobile data, a different Wi-Fi network) to see if the issue persists. | ||
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| + | If you are still unable to access webmail after the above troubleshooting steps, please email to our support team at [[helpdesk@lookafter.com]]. | ||
faq/profile/how_to_fix_if_i_cant_access_webmail.1580977166.txt.gz · Last modified: 2020/02/06 16:19 by vikki
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