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--- faq:profile:how_to_fix_if_i_cant_access_webmail [2022/04/01 16:42] – vikki
+++ faq:profile:how_to_fix_if_i_cant_access_webmail [2023/10/06 09:53] (current) – ["The site can't be reached" or "The connection has timed out"] vikki
@@ Line 39: / Line 39: @@
 === 5. Restart your modem or router ===
 Sometimes, a router's connection might break when it has IP address conflicts, or when it does not have an up-to-date public IP addresses. In such cases, restarting the router and you PC would usually resolve the issue.
+=== 6. Clear browser cache and cookies ===
+Cached data and cookies in your browser can sometimes cause connection issues. Clear your browser's cache and cookies, and then try accessing webmail again.
+=== 7. Disable VPN or proxy ===
+If you're using a VPN or proxy service, it might be causing the "site can't be reached" error. Try disabling it and then attempt to access webmail.
+=== 8. Use a different device or network ===
+If possible, try accessing webmail from a different device (e.g., smartphone, tablet) or from a different network (e.g., mobile data, a different Wi-Fi network) to see if the issue persists.
 If you are still unable to access webmail after the above troubleshooting steps, please email to our support team at [[helpdesk@lookafter.com]].

AGNX