This shows you the differences between two versions of the page.
Both sides previous revisionPrevious revision | |||
faq:profile:how_to_fix_if_i_cant_access_webmail [2023/10/06 09:50] – ["The site can't be reached" or "The connection has timed out"] vikki | faq:profile:how_to_fix_if_i_cant_access_webmail [2023/10/06 09:53] (current) – ["The site can't be reached" or "The connection has timed out"] vikki | ||
---|---|---|---|
Line 42: | Line 42: | ||
=== 6. Clear browser cache and cookies === | === 6. Clear browser cache and cookies === | ||
Cached data and cookies in your browser can sometimes cause connection issues. Clear your browser' | Cached data and cookies in your browser can sometimes cause connection issues. Clear your browser' | ||
+ | |||
+ | |||
+ | === 7. Disable VPN or proxy === | ||
+ | If you're using a VPN or proxy service, it might be causing the "site can't be reached" | ||
+ | |||
+ | |||
+ | === 8. Use a different device or network === | ||
+ | If possible, try accessing webmail from a different device (e.g., smartphone, tablet) or from a different network (e.g., mobile data, a different Wi-Fi network) to see if the issue persists. | ||
If you are still unable to access webmail after the above troubleshooting steps, please email to our support team at [[helpdesk@lookafter.com]]. | If you are still unable to access webmail after the above troubleshooting steps, please email to our support team at [[helpdesk@lookafter.com]]. | ||