If one of your operators is online, the visitors will see the online greeting message as the first message on the chat widget. To change this message:

1. On your VOChat, click on the public channel icon, and then click on the edit icon next to the public channel.

2. A new window will be displayed. Click on the Online Experience tab.

3. Change the text in the “Online greeting message” area and click Save.

4. Once the changes is saved, close the window.